topic Re: Premium account changed into free account in Archived content

Premium account changed into free account

user-removed — Tue, 07 Jan 2014 16:48:55 GMT

I have been paying for preimuim for at least three years, but it suddently changed into a free account and although it seems like my account with my playlists and my login it states that it's my mom's account, with her name and picture in the corner. I logged in to my account on her iPad recently.

I have logged out and in. Reinstalled spotify. And my no other device is using my account.

Please help me. Thank you!

Re: Premium account changed into free account

Peter__ — Tue, 07 Jan 2014 17:06:38 GMT

It sounds like your account has become tied to your mum's Facebook account, do you normally log in using a Spotify username and password or Facebook?

That shouldn't have altered your premium though, what does your subscription status on your online overview say and can you see receipts on that account?

Re: Premium account changed into free account

user-removed — Thu, 09 Jan 2014 15:49:28 GMT

I log in using my username and password, I've changed password, and still no go. Not any different using my facebook login

It says that I have an Premium subscription and the money has been drawn from my account. Can i just somehow change my account to another one and still keep all of my playlist, followers and so on...? Or is that the best solution

Re: Premium account changed into free account

Peter__ — Thu, 09 Jan 2014 15:55:24 GMT

Weird so you log in using your username and password and it gives you your mum's free account with her details and playlists? Or is it your account just with her name?

Re: Premium account changed into free account

user-removed — Thu, 09 Jan 2014 16:27:45 GMT

It recently changed so my account (or hers) is a premium account. It's my account, with my playlist and so on, except my mom's name and photo.

Re: Premium account changed into free account

Peter__ — Thu, 09 Jan 2014 16:46:14 GMT

It sounds like you just need to disconnect from her Facebook. In the desktop client go to Edit > Preferences > Social Network > Disconnect from Facebook and then reconnect with your own Facebook. Does that fix it?

Re: Premium account changed into free account

AndersJ — Wed, 05 Feb 2014 14:42:53 GMT

Hey

I monthly pay about 99 danish krones for being a premium member on spotify. But suddenly it has change, and I can't tell why. I have tried to reinstall spotify and loging in and out lots of times - but nothing seems to solve the issue.

Can anybody please help my solve this mystery?

Re: Premium account changed into free account

Peter__ — Wed, 05 Feb 2014 15:22:13 GMT

Is your account showing as premium on your online overview?

Re: Premium account changed into free account

user-removed — Mon, 24 Feb 2014 19:10:07 GMT

Hi!

I got the same problem as many others seem to have.

I was logged out from spotify and when I tried to log in again it tells me that I am a free user with no playlist and so on.

(Logged in with my facebook login)

What to do then?

My facebook account is <snip>@hotmail.com

Need help, have contacted spotify but no response.......

[Snip-Email(Privacy)-Peter]

Re: Premium account changed into free account

Peter__ — Mon, 24 Feb 2014 19:09:51 GMT

Just going to hide that email address to stop you from getting any spam. 😉

When you get in touch with support, if you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Alternatively, if you prefer support via Twitter, please tweet @SpotifyCares.

Re: Premium account changed into free account

user-removed — Mon, 24 Feb 2014 19:34:54 GMT

Hi.

I have been sending the support 4-5 emails but no response.

But I have found my original spotify account through finding people who followed me.

My real spotify account number is : 117136379

But what can I do with that? My password is not the same and I cant request a new.....

Re: Premium account changed into free account

Peter__ — Mon, 24 Feb 2014 19:36:16 GMT

@user-removed - Have you replied to the automated email message from support?

Re: Premium account changed into free account

user-removed — Mon, 24 Feb 2014 19:38:24 GMT

Yes...

Re: Premium account changed into free account

Peter__ — Mon, 24 Feb 2014 19:39:05 GMT

How long ago was this? Someone should normally get back to you within 24 hours.

Re: Premium account changed into free account

user-removed — Mon, 24 Feb 2014 19:43:26 GMT

Hmm, about 2 days ago.

Re: Premium account changed into free account

Peter__ — Mon, 24 Feb 2014 19:51:33 GMT

Can you let us know the 8 digit case number? Its normally in the subject line of the automated email. I will ask someone to chase it up for you.

Re: Premium account changed into free account

user-removed — Mon, 24 Feb 2014 19:54:43 GMT

01268441

Re: Premium account changed into free account

Peter__ — Mon, 24 Feb 2014 19:57:34 GMT

I've escalated that for you, hopefully someone will get back to you shortly.

Re: Premium account changed into free account

user-removed — Mon, 24 Feb 2014 21:06:42 GMT

Thank You!

Re: Premium account changed into free account

Greg — Tue, 25 Feb 2014 08:11:06 GMT

Hi iramicke!

I've just put your case through to the right team, you should get an email soon 🙂