topic Re: Premium problems in Archived content

Premium problems

user-removed — Wed, 02 Oct 2013 12:16:31 GMT

Hi!

I have a PREMIUM account. Then Spotify wanted me to connect it with facebook, which i didn't want.

Unfortunately i wasn't able to sign in, without doing it, so I connected both.

As a consequence I received a new account --> a FREE Account <-- and wasn't able to sign in with my old PREMIUM-account.

I sent like five messsages to the costumer service, but didn't receive any helpful advice.

Can anyone please help me and tell me what do you. I want to use PREMIUM again.

Please help,

Stefan

Re: Premium problems

Peter__ — Wed, 02 Oct 2013 12:33:30 GMT

@user-removed - Have you tried logging out and back in using your Spotify username and password (not your email address)?

Its unusual for duplicate account issues to arise if you have a Spotify username style account.

Peter

Re: Premium problems

user-removed — Wed, 02 Oct 2013 12:36:45 GMT

hey,

thx for your quick answer....

i already tried both, my mail adresses und both user id's ... just the new id and facebook address is working...

Re: Premium problems

Peter__ — Wed, 02 Oct 2013 13:09:35 GMT

In that case you will need to get in touch with the customer services team directly using the online contact form and they should be able to correct this for you. Unfortunately what we can do here on the community is limited without having access to accounts.

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter

Re: Premium problems

user-removed — Wed, 02 Oct 2013 14:13:52 GMT

well, thx again, but actually i was afraid of exactly that answer...

i already contacted the spotify servies through the contact page or an email answer - i think - five times...

well, i'll try it again and hope to get an answer... it's not really satisfying to pay for an account, which you can't use....

Re: Premium problems

Peter__ — Wed, 02 Oct 2013 14:15:39 GMT

Have you tried replying directly to one of the automated emails?

Also if you post your most recent case number here I can ask someone to chase it up for you.

Peter

Re: Premium problems

user-removed — Wed, 02 Oct 2013 14:39:49 GMT

hey...

thx again 🙂

yes, i already answered these mails... but nothing happened...

i got more than one case number for you... unfortunately neither answer helped me out the way i needed it...

Spotify Fall # 00937780

Spotify Fall # 00943740

Spotify Fall # 00950778

Re: Premium problems

Peter__ — Wed, 02 Oct 2013 18:12:42 GMT

I'm going to ask someone to check this out for you.

Peter

Re: Premium problems

Patricia — Sun, 06 Oct 2013 14:47:11 GMT

@user-removed It looks like my colleague got back to you last week, did you get his email?

Re: Premium problems

user-removed — Sun, 06 Oct 2013 20:00:09 GMT

hey patricia...

i'm not quite sure... but all my problems have been solved by now...

thank you all for your help!

best regards,

stefan

Re: Premium problems

Aliblackmon — Sun, 06 Oct 2013 23:21:58 GMT

I am a premium user and its telling me I'm not...help since I'm paying you $10 a month and there is no number to call.

Re: Premium problems

probeson — Mon, 07 Oct 2013 03:42:34 GMT

I signed up for a trial service on my laptop and took the free trial on my Iphone to sync the account. Now I just want to purchase premium because I like the service..but I can't.

There is no option to purchase premium through an Iphone app and I have entered my credit card info twice using my laptop but still no upgrade.

I just want premium and I'm ready to buy it now. Can someone please help me?

Re: Premium problems

Peter__ — Mon, 07 Oct 2013 10:44:45 GMT

@Aliblackmon - Spotify don't offer telephone support, but you can get in touch with the Spotify team directly via email using the online contact form.

@probeson - Did you sign up for the free 30 day trial using your laptop? If so, you don't need to do anything as your account will simply be billed for full premium (the trial has all of the features anyways) once the trial period ends unless you explicitly cancel from your online account.

Peter

Re: Premium problems

Sam — Tue, 08 Oct 2013 12:19:32 GMT

@Aliblackmon - Looks like you've resubscribed. Great to see it's working again. Sorry we didn't get to you sooner.

@probeson - That 30 day trial hasn't been started yet, seems to be an issue with the payment method. Annoyingly, we can't see what. Can you just check your payment card agrees with all the conditions here?

Re: Premium problems

user-removed — Mon, 21 Oct 2013 18:47:18 GMT

I´ve got the same problem at the moment -.-

Re: Premium problems

w1n5t0n — Sat, 26 Oct 2013 10:34:40 GMT

I have these Problem also, anyone help?

Re: Premium problems

Joe — Sat, 26 Oct 2013 11:27:38 GMT

Guys, please tell us exactly what problem you are having so we can try to help.

Re: Premium problems

robban259 — Sat, 26 Oct 2013 21:18:42 GMT

I have a PREMIUM account. Then Spotify wanted me to connect to an regular spotify account without facbook, which i didn't want.

Unfortunately i wasn't able to sign in, without doing it, so I connected both.

As a consequence I received a new account --> a FREE Account <-- and wasn't able to sign in with my old PREMIUM-account.

Re: Premium problems

Joe — Sat, 26 Oct 2013 21:44:02 GMT

@robban259 Use the online contact form and someone at Spotify can help get this sorted. If you get an automated reply directing you back to the community or to the help pages, make sure to reply to it directly (even though it says not to) to speed things along.

Re: Premium problems

robban259 — Sat, 26 Oct 2013 21:51:38 GMT

i have already done that several times but no one writes back to me.. i have waited 1 week now, for someone to solve it.