topic Re: Error while changing email prefs in Archived content

Error while changing email prefs

dpedu — Wed, 02 Oct 2013 20:31:15 GMT

I'm trying to disable all emails from spotify (recently unsubscribed).

I'm at the url: https://www.spotify.com/us/account/profile/

Regardless of what options I change on the form, after I hit save and the page reloads there is a red rectangle with the error "Sorry, unhandled error" just below the "Edit your profile" heading. If I refresh without re-submitting, any changes I made are reverted.

Re: Error while changing email prefs

user-removed — Wed, 02 Oct 2013 20:33:03 GMT

Hey there.

I'm here to help you.

This problem is escalated to Spotify.

Re: Error while changing email prefs

psychobeans — Wed, 02 Oct 2013 20:35:50 GMT

I'm trying to do this right now as well and am getting the exact same error.

What kind of site requires you to log in to be removed from their spam list? Second, I apparently had to give extra information (zip code, date of birth) before I was even allowed to change my settings! I'm not giving this crappy site any more information, so I just entered random numbers. But now I get an error when I try to turn off emails!

**bleep** this site.

Re: Error while changing email prefs

user-removed — Wed, 02 Oct 2013 20:40:21 GMT

@psychobeans wrote:

I'm trying to do this right now as well and am getting the exact same error.

What kind of site requires you to log in to be removed from their spam list? Second, I apparently had to give extra information (zip code, date of birth) before I was even allowed to change my settings! I'm not giving this crappy site any more information, so I just entered random numbers. But now I get an error when I try to turn off emails!

**bleep** this site.

I'm sorry that you have this feel about Spotify site.

Problem is escalated to staff -- it will be looked into.

Re: Error while changing email prefs

iamfilter — Thu, 03 Oct 2013 08:09:53 GMT

I have the same issue, I would like to alter email notification settings but can't.

Also, it is unclear which drop down menu is for month and day on the (manditory) form.

Re: Error while changing email prefs

user-removed — Thu, 03 Oct 2013 09:27:04 GMT

Hey there.

Spotify investigating this at the moment and they posted an announcement on the Community.