topic Re: Duplicate Account problem in Archived content

Duplicate Account problem

thomashiwet — Sun, 06 Oct 2013 17:00:58 GMT

Recently I posted my problem about having two spotifity accounts on the same facebook account. This weird new problem creates a new blanco account and makes it impossible to get on the other.

I was advised to contact customer services through your online contact form which I obviously filled out right away.

But it seems that spotify doesn't really value customer responsiveness as one of their guiding principles because I haven't heard a single thing from them ever since, while I was told that this was, and I quote "a common and easy problem to fix"

If you can't properly fix or even respond to a customer complaint or question, I wonder why you write down that you will respond to me within 48 hours.

Re: Duplicate Account problem

Peter__ — Sun, 06 Oct 2013 17:45:18 GMT

@thomashiwet - Just to confirm: did you reply to the automated email reply as instructed to do so by @Thedev in your previous topic here on the community?

If you have done, can you post your case number (#) here and we can asked for that to be chased up for you?

Peter

Re: Duplicate Account problem

thomashiwet — Sun, 06 Oct 2013 18:46:47 GMT

Case numbers:

# 00954202 and

# 00943586

Explained it to your customer service in both Dutch and English.

Re: Duplicate Account problem

Peter__ — Sun, 06 Oct 2013 18:57:31 GMT

I've asked the Spotify team to chase up those cases for you.

Peter

Re: Duplicate Account problem

Jack_H — Mon, 07 Oct 2013 20:33:33 GMT

Hi Thomas,

Thanks for those, you should hear back shortly.

🙂

Re: Duplicate Account problem

thomashiwet — Tue, 08 Oct 2013 18:48:27 GMT

@Peter @Thehidd

Still no response or whatsoever.

Thomas