topic Re: Deactivated Facebook link to my account and lost all of my playlists in Archived content

Deactivated Facebook link to my account and lost all of my playlists

TheRK90 — Mon, 07 Oct 2013 23:04:54 GMT

First off, I went through all the FAQs, and scanned the first few pages of the message board, I'm still not having any results so I figured I would ask you guys.

Hello! I sent in a ticket to Spotify's help team over a week ago and I have yet to receive any help.

I deactivated the link between FB and Spotify, and I lost all of my playlists/favorites/etc. At first I thought 'meh, screw it, I'll just do it again,' but got overwhelmingly frustrated that I would have to even do this. The FAQs recommend logging in with my login name, but I signed up through FaceBook quite some time, ago and I don't think I was ever given the option to choose/pick a username from the start. I have some random string of numbers that says is my username, but that doesn't work. I hope someone is having a similar issue that may be able to help me 🙂

Thanks in advance for any help you guys may be able to lend me.

EDIT: I just found my case number, even if I could just figure out how to view the status of my open case numbers on Spotify would be great.

Re: Deactivated Facebook link to my account and lost all of my playlists

Peter__ — Mon, 07 Oct 2013 23:23:55 GMT

Hey @TheRK90 🙂

If you reply directly to that email with the case number in it (and post it here too) that will bump your case in the system to make sure it gets pushed to an advisor for you - this is an issue which will need help from the customer services team.

Peter

Re: Deactivated Facebook link to my account and lost all of my playlists

TheRK90 — Mon, 07 Oct 2013 23:57:05 GMT

The email address used to send me an email starts as a no-reply. Is that an error?

This is my case number:

Spotify Case # 00952657

Re: Deactivated Facebook link to my account and lost all of my playlists

Peter__ — Tue, 08 Oct 2013 10:31:55 GMT

@TheRK90 wrote:

The email address used to send me an email starts as a no-reply. Is that an error?

This is my case number:

Spotify Case # 00952657

Its not an error, reply directly to it anyways (its silly I know - but it does work!)

After you have done that, if you don't hear back within 24 hours, drop another post here and I will ask someone to put a rush on things for you.

Peter

Re: Deactivated Facebook link to my account and lost all of my playlists

Sam — Tue, 08 Oct 2013 15:40:09 GMT

TheRK90 - My colleague got back to you a few hours ago, did you receive that email?

Re: Deactivated Facebook link to my account and lost all of my playlists

user-removed — Tue, 08 Oct 2013 20:14:31 GMT

Just had the same issue. SO FRUSTRATING. I'm so upset

Spotify Case # 00970426

Re: Deactivated Facebook link to my account and lost all of my playlists

user-removed — Tue, 31 Dec 2013 06:42:52 GMT

Have you found a solution to your problem?

Re: Deactivated Facebook link to my account and lost all of my playlists

Peter__ — Tue, 31 Dec 2013 11:24:16 GMT

@user-removed wrote:

Have you found a solution to your problem?

What issue are you having exactly @user-removed ?

Re: Deactivated Facebook link to my account and lost all of my playlists

user-removed — Tue, 31 Dec 2013 18:20:38 GMT

I deactivated my facebook account. When I reactivated my facebook account and then logged into Spotify. I lost all my playlists and followers. The playlists and followers were assigned to a user number. I want to reclaim my playlists and followers.

Re: Deactivated Facebook link to my account and lost all of my playlists

Adam — Wed, 01 Jan 2014 09:03:14 GMT

Hey @user-removed -- that'll be something our support team can sort out. Get in touch here and somone'll get back to you as soon as they can. If you get an automated response, reply back to it directly.