topic Re: Account gone in Archived content

Account gone

Hojjen — Tue, 08 Oct 2013 08:35:53 GMT

This morning when i woke up my account (that ive used since 2009) is gone! It doesnt exist anymore.

Could use some help getting it back..

// Hojjen

Re: Account gone

Hojjen — Tue, 08 Oct 2013 08:41:36 GMT

Registered a new account with the same mail so i could post on the forum.

Re: Account gone

Peter__ — Tue, 08 Oct 2013 10:23:03 GMT

Have you tried entering your Spotify username instead of your email address on the login and password reset page?

Peter

Re: Account gone

Hojjen — Tue, 08 Oct 2013 10:30:50 GMT

Worked, but im not getting the email and im 100% sure that i used my current mail for my spotify account.

Re: Account gone

Peter__ — Tue, 08 Oct 2013 10:33:21 GMT

Give it a little time to come through, if not get in touch here and the Spotify team can help you recover your account manually.

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter

Re: Account gone

Hojjen — Tue, 08 Oct 2013 14:35:23 GMT

Thanks for all the help Peter, sent the spotify support an email.

// Hojjen

Re: Account gone

Sam — Tue, 08 Oct 2013 15:06:56 GMT

Thanks, Hojjen. You should hear back shortly.