topic Re: Problems with E-mail in Archived content

Problems with E-mail

Navarone73 — Tue, 08 Oct 2013 09:11:30 GMT

I have a Spotify account registered to an e-mail adress that doesn't excist anymore. I can't enter this account now because I don't know the password. I can't ask for the password to be sent to this non-excisting e-mail of course. What shall I do? towers73@online.no is the non-excisting adress.

Re: Problems with E-mail

Twienity — Tue, 08 Oct 2013 09:19:47 GMT

Re: Problems with E-mail

Peter__ — Tue, 08 Oct 2013 10:22:11 GMT

Hey @Navarone73 ! Welcome to the community 🙂

You will need to get in touch with the customer services team directly using the online contact form and they will be able to assist recover your account manually after verifying a few private details to prove ownership.

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter