topic Re: My account is treated as a new account - all music is missing. please help in Archived content

My account is treated as a new account - all music is missing. please help

kittnmittnz — Mon, 27 Feb 2012 15:18:55 GMT

Hello,

Something funky is ha[ppening to my account. I log in and it treates me as a new user, even though I have been using Spotify for months. Is there any way to restore all my music?

Otherwise I'd have to go back to Grooveshark 😞

Thanks

Re: My account is treated as a new account - all music is missing. please help

beuller43 — Mon, 27 Feb 2012 16:12:45 GMT

I'm having the exact same issue

I can login to spotify at first, then i get the "welcome to spotify screen"

when i click "already a spotify user" and try to login it tells me "invalid username/password"

i have this linked to my facebook, is there any way to fix this and retrieve all my settings and playlists?

please help!

Re: My account is treated as a new account - all music is missing. please help

scapegoat130 — Mon, 27 Feb 2012 16:24:19 GMT

Happened to me too on Saturday, still having issues.

Re: My account is treated as a new account - all music is missing. please help

Sam — Mon, 27 Feb 2012 17:14:38 GMT

Kittnmittnz - Yours is a little odd. I'm just emailing you know, so keep an eye on your inbox.

Beuller43 - Can you try logging in with your username 'beuller43' and your Spotify password. This will make sure you access your original account.

Scapegoat130 - Could you log in with the username 'scapegoat130' and your original Spotify password. You will then see all your playlists again. This is your original account.

Beuller43 and Scapegoat130, once you are logged in, you'll be able to reconnect to Facebook.

Re: My account is treated as a new account - all music is missing. please help

kittnmittnz — Mon, 27 Feb 2012 17:26:10 GMT

Sam, can you resend the email to the different address. Same username, just @gmail.com instead of @ymail.com

My yahoo is blocked at work.
Thankds!

Re: My account is treated as a new account - all music is missing. please help

Sam — Mon, 27 Feb 2012 17:37:45 GMT

Kittnmittnz - Just done it. Have a quick look in your inbox.

Re: My account is treated as a new account - all music is missing. please help

beuller43 — Mon, 27 Feb 2012 17:39:30 GMT

my issue has been solved, thanks sam!

Re: My account is treated as a new account - all music is missing. please help

freeman675 — Wed, 29 Feb 2012 02:20:53 GMT

I have the exact same issue.

All my music was missing when i logged into my account a few days ago.

I made some new playlists because everything was gone.

Now my account somehow reverted to my old playlists and but new playlists are gone.

The username and password are exactly the same, because they are facebook credentials.

I only have one facebook account, i was just hoping if there is a way to recover my new playlists.

Help.

Thanks

Re: My account is treated as a new account - all music is missing. please help

amieleeking — Wed, 29 Feb 2012 02:10:53 GMT

The same happened to me a few days ago. After reading these posts, I tried another log in name, and still my playlists are deleted (minus the three I added the other day). I was downgraded to normal when this happened. Now, a few days later, I sign in, and it says I am a premium user. But sadly, still missing my playlists. Please help!

Amie LeeKing

Re: My account is treated as a new account - all music is missing. please help

user-removed — Wed, 29 Feb 2012 04:14:33 GMT

This has now happened three times. I have also been charged twice this month (I sent an e-mail regarding this earlier). I've only ever signed on with Facebook. This is very frustrating.

Re: My account is treated as a new account - all music is missing. please help

Sam — Wed, 29 Feb 2012 11:15:23 GMT

Freeman675 & Amieleeking - It looks like your accounts have been sorted. You guys should be good to go.

Sweeneysign - Your case is a little different. I would suggest getting in touch with our payments team. Just go to 'About Us' (above) and then 'Contact Form'. They'll get back to you as soon as they can.

Re: My account is treated as a new account - all music is missing. please help

jacobayenamayi — Thu, 31 Jan 2013 19:30:47 GMT

Same things been happening to me, i've got the getting started screen, all my starred music is gone and so is my playlists, is this because im on a new computer?

Re: My account is treated as a new account - all music is missing. please help

Sam — Thu, 31 Jan 2013 20:48:20 GMT

jacobayenamayi - You have 2 accounts here. You can log into different ones by using your Facebook details or the username 'manuchampions'. Which one is your original account?

Re: My account is treated as a new account - all music is missing. please help

Ihduh — Sat, 02 Feb 2013 17:26:09 GMT

I've been having similar issues with my music and information since I deactivated my facebook for a bit. Because I created my Spotify account with my Facebook login information, when I deactivated it, Spotify wouldn't let me login, so I created a new account here, and managed to link that with facebook, which inadvertently re-activated facebook... But all my playlists and music are gone.

I've tried to login with the different accounts to try and get my playlists back, but no go. Is there any chance of restoring my music?

Re: My account is treated as a new account - all music is missing. please help

Ihduh — Sun, 03 Feb 2013 03:33:08 GMT

Sorry, forgot to include the account number that's associated (or was associated) with my facebook: 12631170

Much thanks!

Re: My account is treated as a new account - all music is missing. please help

user-removed — Thu, 17 Oct 2013 19:15:05 GMT

Please help me!

I experience problems with my account Spotify. The account I'm using is logged in with facebook and the username is called "Salvo Cutaia". I had another account created years ago called "Yorba84" that I'm not using anymore. A friend has connected his profile from the spotify software on my mac and since then I cannot connect with the "Salvo Cutaia" user anymore like before. I tried everything but I cannot solve the problem.

YesterdayIfinallymanagedtoconnectwiththe "SalvoCutaia" accountputtingtheFacebookmailandmyFacebookpasswordbuttheaccountwasnotanymorelikebefore: itwasempty, withoutcontacts, withoutplaylists. Everything was gone!

And still it remains this "Yorba84" account and I am redirected into it.

guys I've been using it for months and now it's empty..please help me..

thanks 🙂

Re: My account is treated as a new account - all music is missing. please help

Sam — Fri, 18 Oct 2013 08:45:32 GMT

SalvoCutaia - Please contact us here: http://spoti.fi/LcmHYK

We'll then be able to get it sorted.

Re: My account is treated as a new account - all music is missing. please help

user-removed — Fri, 18 Oct 2013 10:58:33 GMT

Ive had spotify premium for months and everything was working great and I had some fantastic playlists. Something weird happened and now I dont have premium anymore and all my playlists are gone. When I originally started my account it was through FB. I'm not sure if that is contributing to the problem. I tried logging in with my FB email/password and the spotify account email/password (which is bascially still a FB login). Tried reinstalling, logging in and out like 20 times and nothing but chaos. What can I do to fix this ASAP?

PLEASE HELP! I WANT MY MUSIC BACK.

Re: My account is treated as a new account - all music is missing. please help

user-removed — Fri, 18 Oct 2013 11:06:49 GMT

Re: My account is treated as a new account - all music is missing. please help

Peter__ — Fri, 18 Oct 2013 12:37:20 GMT

@user-removed - you will need to get in touch with the customer services team directly using the online contact form and they will be able to assist you recovering your old account. There appears to have been an issue with one of the most recent clients creating duplicate accounts for a small number of people.

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter