topic Re: Can't log on Spotify application only on internet site in Archived content

Can't log on Spotify application only on internet site

europania — Thu, 10 Oct 2013 07:03:13 GMT

Hi!

Today I woke up to silence on my Spotify applications on my mobile units as well as my computer, why?

Need help ASAP!

Re: Can't log on Spotify application only on internet site

Thedev — Thu, 10 Oct 2013 09:27:42 GMT

Hello, @europania! Does it work for you now?

Re: Can't log on Spotify application only on internet site

Peter__ — Thu, 10 Oct 2013 10:10:33 GMT

There does appear to be ongoing issues you if you are located in Europe, keep an eye on SpotifyStatus for the latest news and updates whilst the teams work on it.

Peter

Re: Can't log on Spotify application only on internet site

allynfamily — Sun, 17 Apr 2016 17:21:30 GMT

It's doing the same thing to me and I am in Southern California.

Re: Can't log on Spotify application only on internet site

osornios — Sun, 17 Apr 2016 20:17:40 GMT

@allynfamily

any error messages?

Re: Can't log on Spotify application only on internet site

allynfamily — Sun, 17 Apr 2016 22:47:25 GMT

Yes, it tells me the user name or password isn't correct...but clearly that is not the case. I have changed the password and pasted the new one in...and the password and user name works online but not in the application. I have deleted the application and done a clean install as well.

Re: Can't log on Spotify application only on internet site

osornios — Mon, 18 Apr 2016 17:49:43 GMT

@allynfamily

Have you tried in another device? another computer, or phone?

You should contact customer support through this link:

https://support.spotify.com/contact-spotify-support/

They'll help you out.

If you get an automated email directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you.