topic Re: Lost Playlist in Archived content

Lost Playlist

Luisa86 — Fri, 11 Oct 2013 08:39:28 GMT

Hi, i'm Luisa from Italy. I buy 1 month ago Spotify Unlimited. Subscription is renewed correctly this month. I login with facebook, but yesterday I think I've clicked new user for error, i dont' remember very well. Now, i've spotify FREE and i lost my playlist, followers, ect. From another computer, with saved data, i read error 410, username e password incorrect, disconnect and login..

I remove from facebook all activity a few days ago and i tried to login with name e surname, ID, and my email.

I have not found a post that helps me!!

Can I help me please?????

Luisa

Re: Lost Playlist

Thedev — Fri, 11 Oct 2013 09:59:27 GMT

Hello, @Luisa86! Sure. It looks like you have two accounts now. Just get in touch with the customer services team using the online contact form and they will be able to get this sorted out for you. If you get an automated reply directing you back to the community or to the help pages, make sure to reply to it directly.

Re: Lost Playlist

Luisa86 — Fri, 11 Oct 2013 10:10:15 GMT

Yes, i've already filled out the online contact form but have not yet responded!

😞

Re: Lost Playlist

Thedev — Fri, 11 Oct 2013 10:17:36 GMT

Did you get an automated reply directing you back to the community? If so, just reply to that message and it will reach one of the agents.

Re: Lost Playlist

Luisa86 — Fri, 11 Oct 2013 10:21:14 GMT

Yes from noreply-support! ok write at this email..

Re: Lost Playlist

Thedev — Fri, 11 Oct 2013 10:28:20 GMT

Great job! You should hear back soon.