topic Re: Treated as New Account after FB password Change in Archived content

Treated as New Account after FB password Change

cravn — Mon, 27 Feb 2012 17:32:51 GMT

Dear Spotify Team,

I just changed my FB password as I do every other month. On loading my account I was prompted to enter my new credentials into Spotify. My old handle - AtomicLuLu was replaced with my name (FB) and I was treated as a new user with no playlists.

I tried to click the "already user" tab and was given invalid un/pw.

Thanks for your attention to the matter.

Charity

Re: Treated as New Account after FB password Change

emergingsynergy — Mon, 13 Aug 2012 13:45:09 GMT

I would like an answer to this problem. My user name was changed, without my informed consent, to my facebook name.... and I'm not so sure I like that.

Re: Treated as New Account after FB password Change

Richard — Mon, 13 Aug 2012 13:53:26 GMT

@emergingsynergy wrote:

I would like an answer to this problem. My user name was changed, without my informed consent, to my facebook name.... and I'm not so sure I like that.

Your username is still emergingsynergy don't worry. If you'd like to change it back to that simply disconnect from Facebook in your Preferences (Windows: Edit > Preferences | Mac: Spotify > Preferences)

Re: Treated as New Account after FB password Change

SteveBrammer — Mon, 13 Aug 2012 14:11:12 GMT

@richard,

Does this mean that users who don't use FB for logging into Spotify can have a problem if they change their FB password? Will Spotify create a new FB connected Spotify account the next time they log in? Did the user above do something wrong? Why did this happen?

After reading the hundreds of threads on here from people where a new FB connected Spotify account has been created for them without their apparent consent, I am very worried about changing either my Spotify or FB passwords for fear this will happen to me. This is not good from a security point of view. I want to be able to change my passwords when I like without the fear of something screwing up. There have been so many occurrences of this problem, I find it hard to believe that it is just the result of dumb users not knowing what they are doing. Please explain clearly (or get someone else to do it if you don't know) why this is still happening to so many people even a year after you introduced the ability to use FB to authenticate?

Re: Treated as New Account after FB password Change

Richard — Mon, 13 Aug 2012 14:23:24 GMT

I regularly change my own FB password, so I wouldn't say there's any problem to do with changing a pasword and creating new accounts.

If you want to bring this up in the Private Community Area for further discussion (that's what it's for after all) then the team and I will do what we can to talk this over with you.