topic Re: Duplicate?? in Archived content

Duplicate??

Jon — Tue, 28 Feb 2012 09:37:02 GMT

My playlists are gone, but i suspect that i have the same problem as many others, a duplicate account. Orignal my account was opened as jonpett. I have tryed to have you send me and email response with new password but nothing has been received.

Please help me, i hope the playlists are not gone.

Re: Duplicate??

David — Tue, 28 Feb 2012 10:46:57 GMT

Found your email, Jon. I'll reply to you there.

Re: Duplicate??

user-removed — Tue, 10 Jul 2012 21:55:31 GMT

Hi,

I believe I'm having the same problem. I had it connected with Facebook and disconnected it by an accident. Now I can't recconnect it to get my old account back now I have two with the same email and password. Is there a way that I can get everything back?

Re: Duplicate??

user-removed — Wed, 11 Jul 2012 02:28:08 GMT

Vindetta, What process have you used to disconnect Spotify from Facebook? I am trying to accomplish the same but I can not find the option! I have already deleted the Facebook account but Spotify still believes it is linked to a Facebook.

Re: Duplicate??

meahtenoha — Wed, 11 Jul 2012 06:14:24 GMT

Vindetta – Yes, it does seem you've made a duplicate too. This can be fixed quite easily.

Just sign into the desktop app with your ‘vindetta’ username and Spotify password. From there go to your Preferences Page via Edit > Preferences (in Windows) or Spotify > Preferences (in Mac).

Under the ‘Social Network’ section select ‘Connect to Facebook’. Log in with your FB email/ password and you’ll be good to go.

Something34523 – According to our records, the first time you joined Spotify it was via your Facebook. Therefore you cannot disconnect the two accounts.

If you were in fact able to create a unique Spotify username (such as 'vindetta' above) when you joined let us know. Otherwise, you will need to have your Facebook linked to Spotify in order to keep using it.

Re: Duplicate??

Vindetta09 — Thu, 12 Jul 2012 04:24:42 GMT

Its fine now! Thanks a lot!

Re: Duplicate??

CaliforniaGirl — Fri, 08 Feb 2013 07:55:44 GMT

Hi!

I'm yet another with this problem~ at least I believe so!

I logged in today after not using my Spotify for a while and it presents to me as though I'm a new user.

I logged back in and my iTunes items show up~ but not my playlists created through Spotify (those are the best ones too!).

I've tried the suggestion of going to Edit, Preferences, but I don't see a way to connect/disconnect Facebook. I do not see a "Social Network" category.

I hope you can help me!

Thanks so much!

Re: Duplicate??

WineCountryGirl — Fri, 08 Feb 2013 08:04:35 GMT

Okay. From reading another thread, I believe it was you that posted to reset my password.

I was able to determine my username, change the password and login~ and all my info is there!

However, I believe there is still a duplicate account.

Unsure which one is connected to Facebook.

However, the one with the playlists (onehappybaby) is the one I use!

Thanks! So glad to have my playlists back! 😄

Hope the rest is an easy fix.

PS Now that I'm logged in correctly I had to create a new user id here. Sorry.

Re: Duplicate??

Sam — Fri, 08 Feb 2013 10:06:40 GMT

CaliforniaGirl2 - If you log into your 'onehappybaby' account and head to 'Preferences', you'll be able to re-connect that account with Facebook. I've just deleted that duplicate Facebook-created account, so it shouldn't be a problem anymore.

Re: Duplicate??

WineCountryGirl — Sat, 09 Feb 2013 00:44:50 GMT

Thank you so much!!

One more question~ I don't have this connected to FB because my estranged father who is also a FB "friend" is a Spotify member. He's been getting emails about songs I add etc.

He thought I was sending them to him. *awkward*

So that's why I disconnected it, is there a way to prevent that at all?

I'd prefer to have my acct connected to FB except for him....

Thanks again.

Re: Duplicate??

user-removed — Tue, 12 Nov 2013 01:50:23 GMT

Hi - I am also having this problem. Can you help? My current duplicate account is following my old account's starred playlist. I just want my old account back - please help. I seem to have synced my facebook with my duplicate account as well.

Re: Duplicate??

Peter__ — Tue, 12 Nov 2013 11:58:17 GMT

@user-removed wrote:

Hi - I am also having this problem. Can you help? My current duplicate account is following my old account's starred playlist. I just want my old account back - please help. I seem to have synced my facebook with my duplicate account as well.

If you could get in touch with the customer services team directly @user-removed using the online contact form and they will be able to assist you further with this.

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter