topic Re: How do I cancel a free trial? in Archived content

How do I cancel a free trial?

user-removed — Tue, 28 Feb 2012 15:25:53 GMT

I am following the instructions https://www.spotify.com/us/help/faq/tech/secondary-account-created/ because Im still logged into my original account at work. Hopefully I can use it to delink the new account that is connected to my facebook and link face book to my original account. However I cant unsubscribe from the my free trial on the new account. When I try to cancel on the account page it just points me to a renewal. You guys really need to make this stuff easier, not a jumbled mess.

Re: How do I cancel a free trial?

Sam — Tue, 28 Feb 2012 18:16:01 GMT

Hey!

You can unsubscribe from here (just remember to log in with your Facebook details): https://www.spotify.com/account/subscription/

Then just follow these instructions:

1. Under the heading "Manage your subscription", click "View your options"
2. At the bottom of the following page, click "Click here to continue to the cancellation page"
3. On the following page, select one of the listed reasons for leaving
4. Then, click the button "Cancel Subscription"

Re: How do I cancel a free trial?

MEW — Tue, 28 Feb 2012 18:23:38 GMT

Hi Sam...I've been trying to find this as well but I do not see a link that says "manage your subscription" on the page you linked. I did a search for the word "manage" and it's not on that page?

Re: How do I cancel a free trial?

Sam — Tue, 28 Feb 2012 18:33:47 GMT

Ah! Apologies! It's been updated. I just tried logging in and cancelling myself (not a complete cancellation, of course). Instead of a 'Manage my Subscription', there is a 'Cancel my Subscription'. Just click on 'View my options' below and then 'Continue to the cancellation page' down the bottom.

Re: How do I cancel a free trial?

MEW — Tue, 28 Feb 2012 18:41:54 GMT

Ok...I'm feeling like I'm being a pain or stupid...but I don't see that link anywhere on that page either.

I've searched the page for the word "Cancel" and "Subscription" to be certain I'm not missing it.

Is there perhaps a different link for free vs paid memberships? Or no option to cancel free memberships?

Re: How do I cancel a free trial?

Sam — Tue, 28 Feb 2012 18:56:20 GMT

The options are different for paying subscribers and free users. If you have the free account, you won't ever get charged. So don't worry, you're not on a trial. All that music is free.

You threw me with the 'free trial' thing, as we currently have a free Premium trial running. If you'd like to delete your account, you can do so by contacting Customer Support. Just go to 'About Us' (above) > 'Contact Form'. Obviously, we'd be very sorry to see you go. Were you having any problems at all?

Re: How do I cancel a free trial?

MEW — Tue, 28 Feb 2012 18:58:43 GMT

I understand but I wanted my information removed from the service...isn't there a way to do this?

Re: How do I cancel a free trial?

Sam — Tue, 28 Feb 2012 19:20:55 GMT

Yes, there is. Just get in touch with Customer Support, like I mentioned before. They'll sort it out for you.

Re: How do I cancel a free trial?

MEW — Tue, 28 Feb 2012 19:26:09 GMT

Gosh I'm sorry...I didn't read the last post thoroughly! Thank you!

Re: How do I cancel a free trial?

user-removed — Tue, 28 Feb 2012 20:19:09 GMT

I clicked your link but I dont see any of the options you gave me, here is a screenshot http://imgur.com/bBLDW. Thanks for the help

Re: How do I cancel a free trial?

britt_division — Tue, 28 Feb 2012 21:46:51 GMT

Sam,

I have messaged you guys 3 times and even posted on here and I haven't gotten any response.

I have tried logging out of facebook, and even installed Google Chrome, and it still says my password is invalid and I can't cancel my premium subscription.

HELP.

I just want it gone.

Re: How do I cancel a free trial?

meahtenoha — Wed, 29 Feb 2012 12:00:54 GMT

Tamisalex- The reason you were unable to cancel is because it was only a 48 hour trial. Users can stop a 30 day trial on their account which will stop future payments.

If you'd like to terminate Premium on any currently running trial you will need to contact our support team.

However, I can see that your 'amper205' account has laready been properly connected to your Facebook so you should be good to go.

Britt_dvision- I can see our support team has already been in touch--please have a look in your inbox for the latest email.

Re: How do I cancel a free trial?

rochec — Mon, 05 Mar 2012 16:21:08 GMT

This is unreal. You guys should be ashamed of yourselves. You have directions posted all over your webiste on "how to cancel" and not one of them is correct and incredibly misleading.

I love the service and was going to sign up for a premium account, but the fact that you would try to blatantly screw people over is just pathetic. You've lost a customer for life.

Re: How do I cancel a free trial?

torsky_t — Mon, 06 Jan 2014 20:05:40 GMT

I signed up for a free trial of Spotify premium less than 30 days ago. I'm trying to cancel, the option doesn't appear on this page:

https://www.spotify.com/us/account/subscription/

I'm trying to follow the instruction on this page:

https://support.spotify.com/us/learn-more/faq/#!/article/How-to-cancel-your-subscription/?in=search

but "manage your subscription" and "view your options" aren't on the page.

I didn't use the service enough and don't want my credit card to be charged (but expect the worst). Any help?

Re: How do I cancel a free trial?

Peter__ — Mon, 06 Jan 2014 20:10:00 GMT

Is your account showing as Spotify free on your online account?:
https://www.spotify.com/account/overview/

If it is, and you are sure you have not cancelled your free trial already then you haven't logged into the correct account. Its amazingly easy to have two, one with a Spotify username and another via Facebook so check your details.

Re: How do I cancel a free trial?

henerythe8th — Thu, 30 Jan 2014 19:09:50 GMT

this does not work. You get switched to a Profie page, and there is no way to cancel a subscription.

Re: How do I cancel a free trial?

Joe — Thu, 30 Jan 2014 19:22:55 GMT

@henerythe8th What doesn't work exactly? The FAQ explains how to cancel a subscription, including the premium free trial where you have recorded a payment method. If you have a free account (not a premium trial) then there is nothing to cancel. If you just want your free account deleted then use the online contact form and someone at Spotify wll do this.

Re: How do I cancel a free trial?

vannaclairee — Wed, 23 Jul 2014 15:20:58 GMT

I accidentally started the seven-day trial and need to cancel it before I'm charged. I'm with Sprint, so it won't just revert back to the free version. However, whenever I go to the subscription page, there is no option to cancel. Everything I've read says to go to either the "Manage Your Subscription" or "Cancel Your Subscription" link, but there is still no cancel option. There isn't even a "Cancel Your Subscription" link. Please help! Thanks!

Re: How do I cancel a free trial?

Peter__ — Wed, 23 Jul 2014 16:16:21 GMT

@vannaclairee - Ignore the Sprint message, it only applies if you explicitly set up your Spotify subscription via the Sprint website. The 7 day free trial is non renewing and your account will drop back to Free (despite what it says which is somewhat confusing!) after the 7 days are over.

Re: How do I cancel a free trial?

joviticus — Fri, 24 Oct 2014 03:04:43 GMT

the problem here is that niether side of the discussion is understanding the other. Some of us had singed up for a free trial through our Sprint phones, back when Sprint was doing a promotion. I also have recieved a message that my free trial was ending soon, I wanted to cancel right away so that i wounldt forget about and end up being charged. This "manage your suscriptions" page everyone keeps linking states that you will be bumped down a free account, EXCEPT for Sprint users. It says that we will just automatically start getting builled on our cell phone bill. This is why we are trying to cancel our "supposed" subcription but cant figure out how. Attached is a screenshot of my account page.