topic Re: So frustrated in Archived content

So frustrated

user-removed — Tue, 28 Feb 2012 15:33:29 GMT

I am so frustrated with this whole thing I am thinking about canceling my account but ..As I said I signed up for the premium option from using the free one on Fed 12th. Everything disappeared somehow I went from premium on my I phone and computer to a free 48 hour trial on my Iphone(which just expired yesterday)and free on my computer ........... I don't remember my original user name of password for my premium or original account and all I get when I log on using facebook is the free version which tells me to upgrade.. So I can't cancel my premium subscription without getting into my account and I can't get in to my account without a user name and password... I also am not able to see all the replays to my post even after changing my profile settings... Is there a chat room or someplace that I could talk to someone in real time?

Re: So frustrated

user-removed — Tue, 28 Feb 2012 16:59:03 GMT

No real-time rooms or phone numbers. Use contact form or wait for response here.

Re: So frustrated

wnicho00 — Tue, 28 Feb 2012 17:02:10 GMT

I'm trying to cancel my subscription but every time i enter my password, it says incorrect password. I am definitely entering the password correctly and i even reset my password on facebook to make sure but no matter what i put it wont let me end my subscription. i'm extrememly frustrated and just want it canceled. any thoughts?

Re: So frustrated

user-removed — Tue, 28 Feb 2012 17:05:56 GMT

The biggest problem here - Facebook integration. Probably the largest part of queries could be avoided by removing the Facebook integration. Double accounts, passwords...

Re: So frustrated

user-removed — Tue, 28 Feb 2012 17:23:41 GMT

Try login to Spotify.com via Facebook, then check your Spotify account. Log out and now use a Spotify account for login to Spotify/Spotify.com.

Re: So frustrated

Sam — Tue, 28 Feb 2012 17:26:47 GMT

Cjkern - If you could try using the username 'cjkern65' and your Spotify password, you will access the correct account. If you're struggling working out the password, just use the password reset link here to create a nice new one: http://www.spotify.com/password-reset/

Wnicho00 - There is a different thread for this. However, could you try logging out of Facebook and trying again. If this is unsuccessful, can you try using a different internet browser (Chrome, Firefox, IE etc.)