topic Re: subscribed to free 30 day trial of premium but not able to use it in Archived content

subscribed to free 30 day trial of premium but not able to use it

ames777 — Wed, 29 Feb 2012 10:50:57 GMT

Hello,

I've signed up for the free 30 day trial to premium but when I try to play a track it says I have exceeded my ten hour limit still? I've tried logging in and out of spotify but to no avail?

Re: subscribed to free 30 day trial of premium but not able to use it

David — Wed, 29 Feb 2012 10:52:31 GMT

Hi.

You should be able to get to your Premium by using "ames777" as your username when logging in rather than your email address.

Re: subscribed to free 30 day trial of premium but not able to use it

ames777 — Wed, 29 Feb 2012 10:55:52 GMT

Thank you I have been logging in as ames777 but still no luck :S

Re: subscribed to free 30 day trial of premium but not able to use it

meahtenoha — Wed, 29 Feb 2012 11:09:58 GMT

Hey Ames777 - Our records show your account has definitely been upgraded.

Please try shutting down the app completely and logging back in. It also might be worth downloading our latest version which was released just last week (Mac - Win).

Let us know how that work for!

Re: subscribed to free 30 day trial of premium but not able to use it

ames777 — Wed, 29 Feb 2012 11:24:09 GMT

😞 thanks for the tip i downloaded the new version of spotify/logged off and on but still no luck! Any other ideas?

Re: subscribed to free 30 day trial of premium but not able to use it

meahtenoha — Wed, 29 Feb 2012 11:32:13 GMT

Not to worry, we can help sort this out for you. Please have a look in your inbox as I've just sent you a direct email.

Re: subscribed to free 30 day trial of premium but not able to use it

BROCO — Wed, 29 Feb 2012 11:56:08 GMT

Hello,

I've sign up for spotify prenium after 14 days in a foreign country, that's ok with my iphone but it doesn't work with my laptop. What can I do ?

Re: subscribed to free 30 day trial of premium but not able to use it

Jeoparty — Wed, 29 Feb 2012 12:03:41 GMT

I have the same problem. Tried uninstall, relogging, rebooting, reinstalling and all other solutions mentioned. Please help

Re: subscribed to free 30 day trial of premium but not able to use it

ames777 — Wed, 29 Feb 2012 12:32:27 GMT

Hi Meredith thanks for the email still no luck :S I've also tried uinstalling and reinstalling but it seems spotify hasn't registered my upgrade in the programme but has registed it in my your subscription page... 😞

Re: subscribed to free 30 day trial of premium but not able to use it

cmaspotify — Wed, 29 Feb 2012 13:02:41 GMT

same problem here upgrading from free to unlimited :(:(

Re: subscribed to free 30 day trial of premium but not able to use it

okin — Wed, 29 Feb 2012 13:03:30 GMT

It's the same for me.

Upgraded from free to unlimited and then from unlimited to premium, but still recognized as a free account when i try to loggin...

Re: subscribed to free 30 day trial of premium but not able to use it

toxico — Wed, 29 Feb 2012 13:04:30 GMT

same problem upgrading from free to premium 😞

got spotify premium , ut says i have overplayed some songs....

opearch1 — Wed, 29 Feb 2012 13:35:14 GMT

i just payed £9.99 to get spotify premium and the app still thinks i have not and I have adverts....,...

Re: got spotify premium , ut says i have overplayed some songs....

usksimon — Wed, 29 Feb 2012 13:53:27 GMT

Got the same problem...

Re: subscribed to free 30 day trial of premium but not able to use it

meahtenoha — Wed, 29 Feb 2012 13:59:45 GMT

Hi Everyone,

We'll need to confirm some details on your accounts in order to help sort this out. It'd be best if you all could fill out a contact form so we can respond directly via email.

Just visit this link or go to About > Contact at the bottom of this page.

Re: subscribed to free 30 day trial of premium but not able to use it

Nicthemic — Wed, 29 Feb 2012 14:24:57 GMT

Same issue here. Sent a form. Any clues?

Re: got spotify premium , ut says i have overplayed some songs....

usksimon — Wed, 29 Feb 2012 14:39:19 GMT

When I reinstalled spotify, suddenly I got premium to work.

I have unlimited and still get Ads.

finktwice — Wed, 29 Feb 2012 14:45:25 GMT

Hi!

I made a "clean reinstall" already, didnt work.

my account:
finktwice

thanks!

Upgraded from Free to Unlimited, doesn't change

kakumaku — Wed, 29 Feb 2012 14:50:59 GMT

I have waited for 2 hours now and nothing happens.. It also subscribed three times so now i have unlimited untill end of may :S anybody having same problem and fixed it? please help it is so frustrating!

Re: Upgraded from Free to Unlimited, doesn't change

Fernqvist — Wed, 29 Feb 2012 14:53:59 GMT

have the same issue