topic Re: Trying to retrieve password in Archived content

Trying to retrieve password

sam115 — Fri, 02 Mar 2012 16:58:44 GMT

I am trying to upgrade to premium, but I can't recall my password. When I ask to send an email to reset the password it never comes through. I am also checking my spam filter - but no luck. Please help. Thank you.

Re: Trying to retrieve password

reh — Wed, 23 May 2012 22:54:34 GMT

Spotify sucks. They don't have an answer for this. They force you to sign up with Facebook and then say you don't have a password.

Re: Trying to retrieve password

Binarysmurf — Thu, 24 May 2012 05:53:33 GMT

@reh wrote:

Spotify sucks. They don't have an answer for this. They force you to sign up with Facebook and then say you don't have a password.

I'm in this situation. I can't cancel my subscription as I don't have a potify password. 😞

Re: Trying to retrieve password

meahtenoha — Thu, 24 May 2012 09:53:29 GMT

Hi everyone - Users that joined via Facebook simply need to use their Facebook password. No need for a separate Spotify password too.

If you're receiving a 'wrong password' message while trying to upgrade/ downgrade, there are two things you should try:

1. Change your internet browser. For instance, if you're using Explorer try switching to Chrome or Firefox

2. Go to your Facebook profile and be sure you're logged out

Then head over to your subscription page and try again.