topic Re: Spotify Customer Support Sucks in Archived content

Spotify Customer Support Sucks

AW — Mon, 05 Mar 2012 00:45:58 GMT

All I need is my password to log into my mobile device. It's been over a week since I put in the support ticket. Pretend for a second that you are a real company, and need your customers to be happy....now send me my password champ

Re: Spotify Customer Support Sucks

jvanderb — Mon, 05 Mar 2012 03:03:34 GMT

I'm not sure if you've been to this link or not, so if you have, I apologize. Have you tried the password reset page? It is located here if you have not: https://www.spotify.com/password-reset/ . Assuming you have a Spotify account that was created prior to September 22nd, 2011, this ought to work for you.

Re: Spotify Customer Support Sucks

AW — Mon, 05 Mar 2012 04:44:10 GMT

That doesn't work, it says that I logged in using Facebook and that I need to change my password on Facebook to log into Spotify. I've also gotten thru another way to the Sporify password reset page, but on that page you have to enter your current password in order to reset the password you've forgotten. That's awesome. I'm logged in on my pc, I need the password to log into my mobile device. All of this, of course, was in the support ticket I filled out over a week ago.

Here's a tip Spotify, if you don't want to have any type of legitimate support or customer service department, don't make the password selection and reset process such a nuisance. Why can't you reuse a password you've used before? You realize with each reset of someone's password the new password becomes increasingly harder to remember, eh?

Are we going to do this thing here, or is this just hopeless. There are stories on the web of people waiting a month already with no help. I'm not going to wait that long for something like this. MOG ain't half bad

Re: Spotify Customer Support Sucks

Fiona — Mon, 05 Mar 2012 09:36:53 GMT

Hi,

my colleague has now got back to you and everything should be resolved. Let me know if this is not the case.

Re: Spotify Customer Support Sucks

vaaleri — Mon, 05 Mar 2012 16:03:29 GMT

Hi!

I have been trying to get my device password for over a week now, the page says it sent an email to my hotmail, but they have never arrived. I`ve paid for premium for about a week now and i would like to get spotify working on my phone asap! So please help me.. N dont just link the page where it sends me the password to my email, doesnt work... thx!

Re: Spotify Customer Support Sucks

jayy — Mon, 05 Mar 2012 16:13:42 GMT

It's nice to know that people are getting help but there are people who are still trying to get help from 6-10 days ago and you guys still ignore the people... I like how you employees make yourself look like total IDIOTs.

Re: Spotify Customer Support Sucks

Rorey — Mon, 05 Mar 2012 16:24:39 GMT

Jayy, please check your private messages.

Re: Spotify Customer Support Sucks

Sam — Mon, 05 Mar 2012 17:00:13 GMT

Vaaleri - Hey! I've just sent you an email. Keep an eye on your inbox.

Re: Spotify Customer Support Sucks

coz — Fri, 27 Jul 2012 13:53:57 GMT

I can't believe the total lack of customer service with this company. I have been trying to log into my mobile device for a week and they can't seem to respond. Why is the login process such a hassle and why does it take customer service days to respond. Just based on how bad the response is I am canceling my subscription but even that is becoming impossible. I understand the high tech streaming of customer service in the modern day but your customers are human and want interaction when they need help and as a company you simply fail in doing this.

Re: Spotify Customer Support Sucks

user-removed — Fri, 27 Jul 2012 14:07:15 GMT

There is login problems, however most of time reason is this Facebook... Believe or not. Spotify have a Daniel Ek with other set of Facebook lovers. And they do nothing. Customer service is there in Spotify just to reassure customers. They want you keep using Spotify when they say we are looking into it. However this time they party, because there is still some bugs unfixed for months. So Spotify's Life Is a Party and Office Is the Club, They Party like Rockstars with our money we pay for month fee. However in Germany they allow to user register without Facebook.

Re: Spotify Customer Support Sucks

danc27 — Fri, 27 Jul 2012 20:26:09 GMT

^ I think that is a little unfair. I highly doubt they don't WANT to fix the issues, they just seem to be in over their heads right now. They got too big too fast.

They have made a lot of improvements and have shipped new features and apps. We as users might not like the way they prioritized some of them but it is what it is. It is still a good product and as far as I am concerned it is the best service for playing back music (quality-wise, feature-wise).

I just think it is a little short-sited to think they are just sitting back and doing nothing.

Re: Spotify Customer Support Sucks

Rorey — Sat, 28 Jul 2012 14:43:36 GMT

We're listening. We understand some of the ongoing issues are frustrating. If anyone should find any specific issue, we're always here to fix what we can. If we can't, we'll pass it along to our developers.

If the features doesn't exist yet, folks should also feel free to submit ideas to our idea exchange. We'll make sure the biggest ideas get regonized, even if we decide they're not suitable at this time.

Thanks for the feedback everyone. We're always listening and working hard to help. Sometimes we even do so on the weekends 😉

Re: Spotify Customer Support Sucks

makinganother — Sun, 18 Aug 2013 05:07:02 GMT

Spotify customer service is the absolute worste. I used to think of this company as young and innovative but really, no phone or online chat? 48 HOURS to recieve a device password? I just got an iphone and was all excited to show my family what spotify can do! My dad was ready to pay for the service himself until I couldn't actually demo the product since I can't log in without a special "device" password which spotify only send 48 hours after you request?! This whole system is antiquated.

Does anyone know of a better alternative to spotify? I'd rather pay more to get some decent service....Spotify- I am a PAYING customer and should be treated as such.

Re: Spotify Customer Support Sucks

Joe — Sun, 18 Aug 2013 09:57:57 GMT

You don't use a device password for an iphone. Those are mostly needed for partner hardware devices like TVs, Sonos etc. Just follow the steps here to get going.

Re: Spotify Customer Support Sucks

makinganother — Sun, 18 Aug 2013 15:40:13 GMT

Right, I have multiple devices. Either way, I can't show the product to my friends/family, and, I can't log in through any of my multiple devices as it's reqeusting a "device" password that spotify is taking way too long to send me.

Re: Spotify Customer Support Sucks

Peter__ — Sun, 18 Aug 2013 16:01:15 GMT

@makinganother wrote:

Right, I have multiple devices. Either way, I can't show the product to my friends/family, and, I can't log in through any of my multiple devices as it's reqeusting a "device" password that spotify is taking way too long to send me.

What devices are you trying to log into?

Device passwords are only needed for platforms that don't support Facebook athentication (and desktop, iOS, android and windows phone all do).

There is however an ongoing issue with Facebook logins being requested to login twice, and the second login window can't be passed. This has been escalated to the Spotify team and they are looking into it.

Peter

Re: Spotify Customer Support Sucks

makinganother — Sun, 18 Aug 2013 16:04:12 GMT

I'm trying to sign into spotify via my onkyo reciever, and my desktop .....i'll take anything to get some music at this point!

Re: Spotify Customer Support Sucks

Peter__ — Sun, 18 Aug 2013 16:05:25 GMT

Ah yes you will need one for Onkyo

If you haven't got an email from the automated system, if you get in touch with the customer services team directly using the online contact form they will happily send you one out manually.

If you get an automated email reply back directing you to the community or help pages, you need to reply directly to that email (even if its from no-reply) and one of the customer services agents will get back to you as soon as possible.

Peter

Re: Spotify Customer Support Sucks

makinganother — Sun, 18 Aug 2013 16:08:21 GMT

Thanks. Do you know why it's requesting one when I try to sign in via my desktop app?

At first, I get the regular login screen, I type in my credentials, but then another screen pops up saying "are you XXXXXX" (which, yes, i am) "Please enter your password" but my regular password isn't working-- assuming this is requesting my device password which I haven't recieved.

Re: Spotify Customer Support Sucks

Peter__ — Sun, 18 Aug 2013 16:43:07 GMT

@makinganother wrote:

Thanks. Do you know why it's requesting one when I try to sign in via my desktop app?

At first, I get the regular login screen, I type in my credentials, but then another screen pops up saying "are you XXXXXX" (which, yes, i am) "Please enter your password" but my regular password isn't working-- assuming this is requesting my device password which I haven't recieved.

I'm guessing you are logging in using your email address?

There is currently an ongoing issue with Facebook logins, the Spotify team are on the case.

Peter