topic Re: Someone else is using my spotify account at the same time as me. in Archived content

Someone else is using my spotify account at the same time as me.

while-u-wait — Mon, 05 Mar 2012 15:59:50 GMT

This is annoying.

I let someone else use my spotify account once. Now this person is permanently logged in through his own facebook account...at least this is how I think it works,

His name and facebook picture shows up at the top of the right corner of the screen whenever I log into my account and it looks like he is using it because more than two third of everything that is starred has been starred by him. It makes it difficult for me to find the music that I've starred my self.

I have right clicked on his name to try to log him out, but all that happens is that I'm logged out and when I log in again he's still there. I've also tried to change my password to no use. So how do I get this person out of my spotify account? I have'nt found any other options than what I've already tried.

Re: Someone else is using my spotify account at the same time as me.

Sam — Mon, 05 Mar 2012 16:29:08 GMT

Hey!

I'm just writing an email to you now. Keep an eye on your inbox.

Re: Someone else is using my spotify account at the same time as me.

pronXe — Mon, 05 Mar 2012 17:59:06 GMT

Hi!

I have the same problem.
I tried to change password, but then i saw that someone has changed the email.
So i cant fix it by "change password".

Re: Someone else is using my spotify account at the same time as me.

Sam — Tue, 06 Mar 2012 08:14:25 GMT

PronXe - Please get in touch with Customer Support. We'd need take some security details to get this sorted, so the Contact Form would be most appropriate. Just head to 'About us' above, then 'Contact Form'. Our team will get back to you as soon as possible.

Re: Someone else is using my spotify account at the same time as me.

sveini — Thu, 03 May 2012 04:57:17 GMT

I have the same problem, changed password, but doesent seems like it helps.

Re: Someone else is using my spotify account at the same time as me.

Sam — Thu, 03 May 2012 07:45:08 GMT

Sveini - If you'd like me to, I can disconnect all devices from your account. This will mean you'd need to log in again on every device. Would you like me to do this?

You will lose your stored offline playlists if I do this, so you will need to re-sync. Just so you know.

Re: Someone else is using my spotify account at the same time as me.

EliPhone — Thu, 03 May 2012 10:22:19 GMT

I wonder if you could do that for me also ? Thanks in advance!

Re: Someone else is using my spotify account at the same time as me.

sveini — Thu, 03 May 2012 17:37:26 GMT

Yes pleas, woud be great .

Re: Someone else is using my spotify account at the same time as me.

Sam — Fri, 04 May 2012 05:21:42 GMT

EliPhone & Sveini - I've just disconnected all devices in your accounts. Fingers crossed, this should sort it. Let us know how you get on.

Re: Someone else is using my spotify account at the same time as me.

bailar01 — Fri, 04 May 2012 10:20:30 GMT

I got the same problem lol 😞

was there any workaround?

I get emails from the persons account etc.

Re: Someone else is using my spotify account at the same time as me.

bailar012 — Fri, 04 May 2012 11:19:58 GMT

I found the solution 🙂

go to preferences in spotify..scroll down to "Social Networks"..press Disconnect from Facebook.. then reconnect. Then you can enter you own facebook login and everything is ok again 😄

Re: Someone else is using my spotify account at the same time as me.

sander12345 — Sat, 02 Jun 2012 11:18:44 GMT

Can you please do the same to me because i use spotify premium on my cellphone but someone have logged on their computer i think and changed something. The reason i know this is because a couple of days ago there was a pop up on my phone saying that someone have put the account to force offline and i cant sync any of my songs :S

Re: Someone else is using my spotify account at the same time as me.

David — Sat, 02 Jun 2012 11:44:31 GMT

sander12345 - I've just taken a look at your account, it doesn't seem that anyone is connected to your account at the moment.

Re: Someone else is using my spotify account at the same time as me.

sander12345 — Sat, 02 Jun 2012 14:54:59 GMT

hmmm thats wierd but k ;D Thanks for the help 😛 i think i might reinstall spotify on my phone.

Re: Someone else is using my spotify account at the same time as me.

Sam — Mon, 04 Jun 2012 14:26:40 GMT

Sander12345 - It might also be worth changing your password, just in case.

Re: Someone else is using my spotify account at the same time as me.

sander12345 — Mon, 04 Jun 2012 14:31:27 GMT

Yes i did that ^^

Re: Someone else is using my spotify account at the same time as me.

skrolle — Mon, 04 Jun 2012 15:39:56 GMT

Someones using my acc, im going to throw the computer into the wall soon.. please help me....

Re: Someone else is using my spotify account at the same time as me.

Lezaie — Tue, 05 Jun 2012 22:57:27 GMT

I'd would like to reset mine aswell, it's really annoying. I changed password but since they're already logged in... it would be rally helpful, thanks in advance!

Re: Someone else is using my spotify account at the same time as me.

Sam — Wed, 06 Jun 2012 07:43:23 GMT

Skrolle - Have you changed your password at all yet?

Lezaie - If I reset your devices, you'll lose all your offline synced tracks. Would you still like me to do so?

Re: Someone else is using my spotify account at the same time as me.

grindall123 — Fri, 08 Jun 2012 13:02:24 GMT

could you do this for me too please, i am having the same problem. thanks