topic Re: How do I compltely close my acount? in Archived content

How do I compltely close my acount?

kardworx — Mon, 05 Mar 2012 18:30:39 GMT

I find no place in here to close my account. I set up a free one but as there is no way to untangle the two wish to completely close the account.

Re: How do I compltely close my acount?

Sam — Tue, 06 Mar 2012 10:35:21 GMT

Hey!

If you'd like to stop your Spotify posting to Facebook, just head into 'Preferences' ('Edit' in Windows, 'Spotify' on Mac) and disable 'Show what I listen to...'.

If you'd still like to delete your account however, just contact Customer Support. Just click on 'About us' above, then 'Contact Form'. They'll get back to you as soon as possible.

Re: How do I compltely close my acount?

jcalosaurusrex — Tue, 12 Jun 2012 01:10:20 GMT

I have two accounts somehow, and I only want the first account to be active and connected to my facebook. My first account has a few playlists saved that I would like to access. I would like the second account to be closed completely. Why do I have two accounts and can the second one be closed permanently?

Re: How do I compltely close my acount?

user-removed — Tue, 21 Aug 2012 07:54:25 GMT

I tried contacting support in the way you suggested to close my account(s), I've been waiting for two days for anything more than an automated reply. Then I read these automated replies in detail and they just tell me to look at the help pages, here or twitter feeds for support.

I just want to close my two accounts - I no longer use them, I don't think its too much to ask to have a "delete account" option in the account settings bar - making me google it because the help pages have no references to closing an account (that I could see) and then when I find this suggestion it turns out to be a dead end anyway is very very frustrating, and will only make people think twice before signing up again in the future.

So is there a current way of closing accounts? Any help is appreciated.

I'll paste the email I got for both accounts below.

Hi there,

Thanks for getting in touch.

If you have a question about Spotify, your first stop should be the Spotify Community http://community.spotify.com/ for support from other users. This is also a great place to read up on any company updates that might affect your service as well as posting your own ideas and feedback.

Then check out our Help pages http://www.spotify.com/help/overview/. The FAQs contain solutions to the most common queries and guides on how to use Spotify's features.

You can also now follow or Tweet our Spotify Customer Service Team @Spotifycares for all things Spotify.

We're sure that these solutions will help you with your query. Remember that we'll keep you in the loop on any major service updates via our Twitter:
https://twitter.com/#!/spotifystatus @Spotifystatus

Kind regards,
Spotify Customer Service Team

Re: How do I compltely close my acount?

Sam — Tue, 21 Aug 2012 08:05:48 GMT

Law - Just replied to your email. Keep an eye on your inbox.

Re: How do I compltely close my acount?

deg5y — Tue, 21 Aug 2012 09:08:50 GMT

I AM GETTING TOTALLY PISSED OFF WITH THIS SITE.JUST GET ME OFF IT I HAVE E-MAILED THE SITE AND I GET PUT ON THE HELP PAGE AND BACK TO SQUARE ONE

Re: How do I compltely close my acount?

MultipleGnat — Tue, 21 Aug 2012 11:16:31 GMT

dwg5y please can I have more info of you problem and please do not shout (Use caps).

Re: How do I compltely close my acount?

Sam — Wed, 22 Aug 2012 07:27:30 GMT

Deg5y - As soon as you reply to our email, we'll sort it out for you.

Re: How do I compltely close my acount?

user-removed — Mon, 08 Oct 2012 03:58:05 GMT

I am getting the same email and it bad customer support for Spotify to not have a much easier way to do this. All I want to do is close my account and be done with this.

Re: How do I compltely close my acount?

user-removed — Thu, 11 Oct 2012 07:38:54 GMT

I'm having the same problem an i am incredibly unimpressed with this abount of jailing of users. I want to close my account! A company that follows basic Net-etics should know better than to make me jump through hoops like this. - Ive sent the email, ive recieved the standart and useless reply that sent me to this userdriven supportforum....and what now?

Re: How do I compltely close my acount?

Peter__ — Thu, 11 Oct 2012 08:23:09 GMT

@stjerneskibet wrote:

I'm having the same problem an i am incredibly unimpressed with this abount of jailing of users. I want to close my account! A company that follows basic Net-etics should know better than to make me jump through hoops like this. - Ive sent the email, ive recieved the standart and useless reply that sent me to this userdriven supportforum....and what now?

Reply to the automated email (even though it says not to) asking for your account to be removed. It will be sent to a member of staff who can assist you 😉

Peter

Re: How do I compltely close my acount?

exmbob — Tue, 11 Dec 2012 11:17:45 GMT

I would like to close my account completely with you, as I do not want to be a member of this website. Your website offers no facility to do this which I think is incredibly poor service. Please remove me.

Re: How do I compltely close my acount?

Sam — Tue, 11 Dec 2012 12:32:09 GMT

Exmbob - Just follow the instructions outlined here.

Re: How do I compltely close my acount?

arthurfilg — Sun, 23 Dec 2012 08:59:27 GMT

I would like to close my account

Re: How do I compltely close my acount?

Peter__ — Sun, 23 Dec 2012 13:03:30 GMT

@arthurfilg wrote:
I would like to close my account

Please follow the instructions in this post.

Peter

Re: How do I compltely close my acount?

xrf4cv — Fri, 17 May 2013 18:04:46 GMT

Hi,

I recently created an account, but I cannot find my favorite music in your service, so I would like to close my account completely, delete all personal info, etc.

Can you help me out?

many thanks

Re: How do I compltely close my acount?

Peter__ — Fri, 17 May 2013 18:56:19 GMT

@xrf4cv wrote:

Hi,

I recently created an account, but I cannot find my favorite music in your service, so I would like to close my account completely, delete all personal info, etc.

Can you help me out?

many thanks

Hey! Welcome to the community 🙂

Just follow the steps outlined in this post and someone will be able to do that for you.

Peter

Re: How do I compltely close my acount?

storm287 — Mon, 17 Jun 2013 21:55:40 GMT

Have tried emailing customer service got the auto reply will get back to you in two days. it has not happened sick of it now just want it closed help

Re: How do I completely close my account?

maxzografos — Wed, 26 Jun 2013 11:31:51 GMT

Still unclear on how to close account. Please clarify? What is the support email? Why is it so hard?

Re: How do I completely close my account?

Adam — Wed, 26 Jun 2013 16:45:35 GMT

@storm287 - do you have a case #? We can chase that up.

@maxzografos - get in touch here and one of our support team will get back to you as soon as they can. If you get an automated response, reply back to it directly.