HELP!

HBpowersource — Thu, 08 Mar 2012 00:26:20 GMT

Is there a help phone number? I am trying to add a new credit card but it is declining and I don't know why

Re: HELP!

jvanderb — Thu, 08 Mar 2012 03:08:33 GMT

There is no phone number, no. The best way to contact Spotify about these issues is to use the contact form, which can be reached by clicking on the "Contact" link on the footer of this page under the "About Us" section. To quote a post from Sam:

@Sam wrote:
There are a few conditions your card will have to meet for your payment to be successful. Firstly, the card needs to be open for e-commerce, so that you can use it for online purchases (Verified by Visa/Mastercard Securecard card) and foreign purchases.

Your card will also have to be issued in the same country as the country set your Spotify profile. You can try to update your profile yourself to ensure the card and profile countries match.

Alternatively, you could try and pay through a PayPal account. If you're still having trouble, it may be worth having a chat with your bank.

You can see his post and the entire thread here: http://community.spotify.com/t5/Accounts-Subscriptions-and-Music/Cant-apply-payment-info/m-p/1121#M63

Hopefully that will help you out a bit. It might also help to contact the issuing bank to see if they have any reason for declining the card. They may think it is a suspicious transaction or something.

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HELP!

Re: HELP!