topic Starred playlist disappeared! in Archived content

missing starred songs

kuba59 — Sat, 10 Mar 2012 17:16:04 GMT

hi,

i've lost all of my starred songs from before 2012.

is there any way you could help me?

Re: missing starred songs

David — Sat, 10 Mar 2012 17:20:50 GMT

Hello,

Just taken a look at this for you. I've created a playlist of your tracks right here.

Just select all these tracks, and drag them over to your starred list.

Re: missing starred songs

kuba59 — Sat, 10 Mar 2012 17:25:54 GMT

thanks!

Re: missing starred songs

reservoirdog — Mon, 19 Mar 2012 22:02:26 GMT

mine is doing the same 😞 any help would be appreciated.

Re: missing starred songs

Richard — Fri, 23 Mar 2012 10:07:55 GMT

Hey reservoirdog, your starred tracks should be restored now. Any good?

Re: missing starred songs

Curro — Sun, 08 Apr 2012 00:18:22 GMT

Hi, I lost various songs of my starred list too. Thanks!

Re: missing starred songs

sitting — Sun, 08 Apr 2012 15:28:47 GMT

Can you help me also? My starred songs are gone =(

Now i only have some songs there that i starred after alll my other starred songs went missing =(

Re: missing starred songs

joshua1107 — Sun, 08 Apr 2012 23:17:24 GMT

hi, i also have lost all my starred songs from before 18th december. i have lost around 19-20 hours starred of music, can you please help me. its where nearly all of my music is. thanks

Re: missing starred songs

sitting — Mon, 09 Apr 2012 00:09:55 GMT

mine is fixed! thanks! 🙂

Re: missing starred songs

David — Mon, 09 Apr 2012 09:08:30 GMT

joshua1107 - I think I've managed to track your tracks down. Check right here.

Re: missing starred songs

Curro — Mon, 09 Apr 2012 10:36:00 GMT

Hi! My tracks are still missing. Can you help me? Thanks

Re: missing starred songs

Richard — Mon, 09 Apr 2012 10:44:14 GMT

Hey Curro, I've tried restoring things for you. Any good?

Re: missing starred songs

Curro — Mon, 09 Apr 2012 10:51:58 GMT

Yes! Thank you very much!

Re: missing starred songs

joshua1107 — Mon, 09 Apr 2012 14:18:57 GMT

great, all fine, thanks

Re: missing starred songs

Richard — Tue, 10 Apr 2012 08:06:10 GMT

Hey guys, we're looking into what is causing this now. So any pattern we can pick up would be great.

One idea we've got is that this might have something to do with reinstalling the Spotify app. Did any of you do this at the same time as losing the starred tracks? Thanks.

Re: missing starred songs

Curro — Tue, 10 Apr 2012 08:17:38 GMT

I use Linux and Android version. The day that I realized that I lost the tracks was after remove the Linux cache (I removed the cache because the app crashed trying to sync the Starred list). But I'm not sure if the songs were lost before that.

Re: missing starred songs

alrize — Thu, 26 Apr 2012 16:13:33 GMT

Hi,

All my starred songs have disappeared too.

Could you help me with this?

Re: missing starred songs

alrize — Thu, 26 Apr 2012 16:30:14 GMT

Hi Richard,

I opened spotify as usual (not any update or reinstalling before) and it was loading my playlists for ages. After a while this stopped and my playlists appeared but the starred tracks were gone, except the last maybe six tracks.

Re: missing starred songs

Richard — Fri, 27 Apr 2012 12:16:50 GMT

@alrize wrote:

All my starred songs have disappeared too.

Could you help me with this?

I've now undone the removal of the starred tracks. So they should all be back now, after a quick log out and in.

Re: missing starred songs

samhai — Sun, 29 Apr 2012 10:36:50 GMT

I have also lost most of my starred tracks.

Help would be very appreciated!