topic Re: Canceled subscription still charged me $9.99 USD. No response from support. in Archived content

Canceled subscription still charged me $9.99 USD. No response from support.

D14BL0 — Sun, 11 Mar 2012 07:10:58 GMT

On 3/5/12, I had logged in to cancel my trial subscription of Spotify before I was charged for it again. Then, on 3/6/12, I received an email saying that I was charged $9.99, anyway. I logged in again, and for some reason my account is acting as if it was never canceled in the first place.

I need my account properly canceled, and the $9.99 reversed, as I do not intend to continue using Spotify.

It is now 3/11/12, and I have still not received any response from Spotify Support. My case number is 301203. I will only allow until 3/14/12 before I dispute the charge with PayPal, as more than a week is plenty of time for somebody to respond to my support query.

Re: Canceled subscription still charged me $9.99 USD. No response from support.

Sam — Mon, 12 Mar 2012 11:03:39 GMT

Hey,

I'm just looking into this for you now. Keep an eye on your inbox, I'll pop an email over in the next few minutes.

Re: Canceled subscription still charged me $9.99 USD. No response from support.

kromanko — Thu, 22 Mar 2012 02:03:12 GMT

This also happened to me. I logged in on 3/19/2012 morning and cancelled my subscription before it was set to charge on 3/20/2012. I was charged on 3/21/2012. My account acts like ai never cancelled it.

Re: Canceled subscription still charged me $9.99 USD. No response from support.

kimberleekeesle — Thu, 22 Mar 2012 02:17:34 GMT

i am trying to cancell my subscription and they are trying to say invalid password but i am in my account. I feel as though I got suckered and dont know what to do please help me. If i have to change my card # I will I refuse to pay 4 something I do not use any help will be apprecreciated Thank You KImnberlee Keesler to get a hold of me kimberleekeesler@gmail.com if u r having same problem please letstick together i will up date what is going on !!!! Is this a scam or what

Re: Canceled subscription still charged me $9.99 USD. No response from support.

yesyes1 — Thu, 22 Mar 2012 02:50:05 GMT

I am having the same problems. Can I please have the trial cancelled and the payment that was sent reversed.

Re: Canceled subscription still charged me $9.99 USD. No response from support.

yesyes1 — Thu, 22 Mar 2012 02:54:12 GMT

Can you please help me. The money did not leave my bank account today. Can you please get it reversed and cancel my account.

Re: Canceled subscription still charged me $9.99 USD. No response from support.

meahtenoha — Thu, 22 Mar 2012 06:20:24 GMT

Kromanko & yesyes1 - Have a look in your inboxes. Replies to the cases you opened with us should be waiting for you.

Kimberleekessie- There are two things you can try to help sort this out:

1. Change the Internet browser you're using

2. Be sure you've logged out of the Facebook website

If you're still having trouble, just fill out our contact form so we can help.

Re: Canceled subscription still charged me $9.99 USD. No response from support.

kromanko — Sat, 24 Mar 2012 01:04:05 GMT

I did reply to my reply and have not heard back from anyone. What am I supposed to do? I want my money refunded and my account cancelled.

Re: Canceled subscription still charged me $9.99 USD. No response from support.

meahtenoha — Mon, 26 Mar 2012 07:39:05 GMT

Hi Kromanko - I can see that my colleague sent you an email on Saturday.

Please have a look in your inbox for the message from her--thanks!

Re: Canceled subscription still charged me $9.99 USD. No response from support.

renegadeimp — Mon, 26 Mar 2012 14:04:53 GMT

To cancel a paypal subscription you need to go into your paypal accoutn and cancel it. It isnt spotify or paypals problem. This is how paypal subs have always worked. Spotify can grant a refund, but if you do not cancel that sub in paypal, it will just happen again next month, then every single month after, until you do cancel it.

Re: Canceled subscription still charged me $9.99 USD. No response from support.

kromanko — Mon, 26 Mar 2012 15:41:36 GMT

I don't have PayPal.

Re: Canceled subscription still charged me $9.99 USD. No response from support.

Chris231 — Mon, 26 Mar 2012 16:07:31 GMT

Where can I cancel the payment in my paypal acc? thx!

Re: Canceled subscription still charged me $9.99 USD. No response from support.

hemap — Tue, 03 Apr 2012 11:10:53 GMT

Wow i cancel my sucribtion for the longest time now and i just noticed theyve still been charging me for months! WTH.

Re: Canceled subscription still charged me $9.99 USD. No response from support.

Sam — Tue, 03 Apr 2012 11:26:50 GMT

Hemap - I would suggest contacting our payments team for this. Just head to 'About us' above, then 'Contact Form'. They'll get back to you as soon as they can.

Re: Canceled subscription still charged me $9.99 USD. No response from support.

Rhinoedgar — Mon, 09 Apr 2012 16:50:42 GMT

I have also canceled my account and I am still being charged what can I do about this?

Re: Canceled subscription still charged me $9.99 USD. No response from support.

Sam — Mon, 09 Apr 2012 16:58:51 GMT

Hi, as I mentioned before, I'd suggest contacting our payments team. They'll be able to look into it closer.

Re: Canceled subscription still charged me $9.99 USD. No response from support.

Jennyk — Sat, 25 Aug 2012 19:14:26 GMT

Same thing happened to me. And then I got a response from costumer service that wasn't in English, so I have no idea what was said or what to do.

Re: Canceled subscription still charged me $9.99 USD. No response from support.

user-removed — Sat, 25 Aug 2012 19:15:52 GMT

http://translate.google.com/ ?

Re: Canceled subscription still charged me $9.99 USD. No response from support.

meahtenoha — Mon, 27 Aug 2012 16:07:02 GMT

Hi JennyK - That's interesting--sorry about that!

However, I can see one of our agents just sent you a direct email (in English). Have a look in your personal inbox when you have a moment.

Re: Canceled subscription still charged me $9.99 USD. No response from support.

O2 — Wed, 19 Sep 2012 00:44:54 GMT

I got charged this month even though i cancelled last month please help me get a refund, i can't use spotify premium even though it charged me for this month...