topic Re: Car thing power issue in Car Thing

Car thing power issue

Adt1228 — Mon, 08 Aug 2022 01:19:52 GMT

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

I plugged my car thing into the port with the adapter that came with it in my car, which is labeled so I know it is 12V. I have a second one in my storage compartment that is also 12V and tried that as well. The car thing will not turn on and only shows the “use adapter” message. I turned off all the lights in my car and unplugged any other cords to make sure there was nothing else using the battery, but it still won’t work. Also the power cord on the side that connects to the car thing is very loose fitting and falls out if bumped or wiggled, so that could be part of the issue.

Re: Car thing power issue

Alex — Mon, 08 Aug 2022 06:19:26 GMT

Hi there @Adt1228,

Thanks for the post.

One reason for this might be that the power outlet of your car doesn't supply 12V. You can check which ports supply that kind of voltage with your car manufacturer, since on some cars the cigarette lighter outlet supplies only 10V.

Also make sure that the adapter is tightly plugged in. Some users report that you have to push it in a bit harder for it to stay attached.

Note that we can't guarantee that the car thing will work with another third party adapter, but if you don't have a choice you might want to press the Lower Face Button and the Settings Button (top right) at the same time when you plug it in. It should then boot straight into the Spotify Slas Screen and function normally.

Hope this info helps.

Re: Car thing power issue

Adt1228 — Mon, 08 Aug 2022 17:09:20 GMT

Both outlets are labeled “12V” so I don’t think that is the issue. I will try you other suggestions. Thanks!

Re: Car thing power issue

Jkm23 — Wed, 17 Aug 2022 01:53:58 GMT

I am having the exact same issue

Re: Car thing power issue

dtpennington — Wed, 31 Aug 2022 17:04:13 GMT

Howdy.

I'm having this same issue. It seems the port on the back of the CarThing doesn't take the USB-C cable very well. A few bumps on the road and the cable works itself loose.

Re: Car thing power issue

Jkm23 — Wed, 31 Aug 2022 17:30:48 GMT

I bought a new cable and it worked like a charm

Re: Car thing power issue

Panta001 — Thu, 01 Sep 2022 06:12:31 GMT

Exact same issue as original poster. Wont power with 12v outlet. Cable falls out. Lame.

Re: Car thing power issue

gcb_05 — Tue, 20 Sep 2022 22:46:42 GMT

I am having the exact same problem. I have two 12V outlets and I get the "use adapter" message, I have tested with different cables and they work fine. Spotify has a cable quality issue and they need to source new cables from a different supplier and send replacements to their valued customers.

Re: Car thing power issue

jaxonmg13 — Fri, 14 Oct 2022 13:54:17 GMT

I was having this same issue, it seems you have to press the cable into pretty hard into the back of the car thing. After I did that and it pretty much “snapped” into place, I was good to go!

Re: Car thing power issue

Duffy212 — Sun, 16 Oct 2022 02:49:08 GMT

Ok I have figured out the issue. The supplied USB C does not fit properly or even push all the way in causing a loose connection and the power adapter message. I had another way better usb c wire and it plugged right in with a good fit and boom it works perfectly now. The supplied USB c is complete junk.

Re: Car thing power issue

Midcenturyman1965 — Thu, 20 Oct 2022 22:01:18 GMT

Supplied cable is problem, bought two units, same EXACT problem with both... "Use supplied adapter message", no power, cable falls out easily... Swapped out cable for one that isn't garage and unit works. Spotify needs to step up and reimburse buyers with new non GARBAGE cables.

Re: Car thing power issue

ethirtym3 — Tue, 25 Oct 2022 15:22:35 GMT

Semi glad to see that I'm not the only one experiencing the exact same issue, but of course now I'm a bit disappointed in the quality control. Seems like it's just the cable, so not the end of the world - but Spotify definitely should be on their game and address this issue and provide adequate compensatory support (c'mon, Spotify.)!

Re: Car thing power issue

susucachoo — Thu, 27 Oct 2022 21:14:11 GMT

Yeah I’m seeing why this thing was suddenly dropped to $30 in price. I’m having the same issue

Re: Car thing power issue

Hansaya — Mon, 07 Nov 2022 16:44:40 GMT

I had the same issue until I realized the USB connector not all the way in. USB cable and the connector on the device is so tight. You have to put some mussel into it. If you do it right, you shouldn't see any metal on the cable side of it.

Re: Car thing power issue

RekhaKaula — Thu, 15 Dec 2022 15:05:39 GMT

Which cable did you get? I"m having this same issue. Thanks.

Re: Car thing power issue

Episode17 — Sat, 24 Dec 2022 23:33:18 GMT

The cable they supply has really strong lock latches and takes some force to get in, if you are still having trouble with power you can press the circle face button and the settings button (right most top button) at the same time to bypass the screen.

Car Thing Power

rufus951 — Fri, 06 Oct 2023 13:57:58 GMT

Plan

Premium

Country

USA

Device

iphone 13

Operating System

ios

My Question or Issue

Cannot get power to car thing, the power adapter is operational and charges my phone but won’t power car thing