topic Re: Where did the info screen go? in Car Thing

Where did the info screen go?

swesterhoff — Wed, 14 Dec 2022 05:37:28 GMT

When you return to the infoscreen in the Polestar 2, currently running P2.5 on the car, and the newest Spotify according to Google Play Store.
There's no information anymore, telling you that it is Spotify that's playing, and what song.

I mean this infoscreen:
P2 Infoscreen

Re: Where did the info screen go?

SpikySimonW — Wed, 14 Dec 2022 17:17:48 GMT

https://community.spotify.com/t5/Car-Thing/Car-thing-and-car-stereo-trying-to-use-different-bluetooth/td-p/5471090/page/2

Re: Where did the info screen go?

swesterhoff — Wed, 14 Dec 2022 17:53:04 GMT

No, is installed on the Android Automotive. It hasn't anything with that to do.

Re: Where did the info screen go?

MihailY — Thu, 15 Dec 2022 12:00:49 GMT

Hey @swesterhoff,

Thanks for reaching out.

We've forwarded this info to the relevant team, however we can't confirm when exactly it will be addressed. In the meantime, make sure to keep your app up-to-date.

Let us know if there's anything else.

Re: Where did the info screen go?

MauTt — Thu, 01 May 2025 18:49:53 GMT

I have the similar problem. Spotify plays but the information is incorrect and when you change track, the incorrect information remains on the screen on my 2015 Audi TT. The old version works fine, but the current update has not worked properly on my car display system.

Re: Where did the info screen go?

Eni — Thu, 01 May 2025 20:45:15 GMT

Hey there @MauTt,

Thanks for getting in touch about this and welcome to the Community.

First up, we suggest that you check if the software of your car's infotainment system is up to date. It's also worth checking if the Spotify app's running the latest version.

You can also try restarting your your car's infotainment system to see if makes the difference.

If none of these steps work, we'll make sure to pass this info onto the right team, as we always strive to improve your experience. In the meantime, we recommend keeping the app up to date so you don't miss out on any possible improvements or fixes.

If you need a hand with anything else, the Community is here for you.

Re: Where did the info screen go?

MauTt — Fri, 02 May 2025 08:28:11 GMT

I got the same issue, the problem isn't the car system. I had an older version on my old phone which didn't have the display issues. It's the update with the Spotify that's the problem.

Re: Where did the info screen go?

MihailY — Sat, 03 May 2025 15:03:59 GMT

Hey @MauTt,

Thanks for your reply.

I'm assuming you're using Android Auto so I've checked in my car but couldn't reproduce the issue. Can you see if you get the same behavior with podcasts? What about a different phone?

If the issue persists, let us know the model, OS version and Spotify version of the affected devices and if possible, send us a short video of how things look on your end so we can investigate further.

Keep us posted.