topic Re: Welcome! in Car Thing

"Dead End. U-Turn back" on Webpage

CrunchyToes4 — Thu, 22 Apr 2021 08:56:22 GMT

I am having trouble getting on the list. It keeps saying "Dead End" "U-Turn" back.

Any chance you could help me? I really want to test this device. Seems super promising.

Cheers,

Colin

Re: Welcome!

Dwebtron — Wed, 14 Apr 2021 03:34:12 GMT

Came in here to post this exact thing - Very excited to try Car Thing but I can't get on the list 😞

Re: Welcome!

vbyerley — Wed, 14 Apr 2021 03:38:33 GMT

Hi! I also seem to be getting a dead end error and have been using premium for years. I don’t have a smart interface in my car so this would be an excellent solution for me! I’m hoping I can get past the error screen and get on the list!

Re: Welcome!

Billy-J — Wed, 14 Apr 2021 03:54:43 GMT

Hey there all,

If you’re experiencing issues when adding yourself to the list - could you try adding yourself here and then select the “Put me on the list” button using a different browser or private window? If you get the same message, stay on that page for 30 seconds to a minute and let me know if it shows up.

Keep me posted!

Re: Welcome!

Dwebtron — Wed, 14 Apr 2021 04:03:31 GMT

I've tried multiple browsers and it's the same behavior - an infinite loop once I click "put me on the list". It alternates between "Loading" and "we've hit a dead end".

It looks like some javascript has gone amock; I can see the URLs change with what look like randomly generated strings of some kind that change every time it goes through the loops. *Edit: It seems Chrome/Firefox both loop about 30ish before giving up

I've caught one of the unique URLs here:

https://carthing.spotify.com/apply#code=AQBVSxj3MFnYmyJQd_QqIbZ465wmOaMUpWJnuVBLlJeSy5M3VUvdYGtWKSYojRM40WNX8Jy0BA5qkosDTP87zIT-3F9NiOgD-WIAFQcl0kx5WxGyKwIGC7-Eb9Uiq0W96eMLYkcJY9-fa5K8a2JsNRc8X9VFJ8AxH_0rttXsB1rDmBCEb8_juPHodU4GjbiXKFID4PizpUtpXgvtEpdjXJr6Rfdsk946qk9-dm9nao8Brs0Yzn2q9u2dAoyGcvS5GlTqfQshiXz_CEHV9jIVmNrsEIwZQNI3tYYrZNQ&access_token=BQAUpQ2_YrNkh11a2D0zBBLsvQrszxdBQId9XkZMIo1g9uYOu6iurBOT3-fkyAqqXGiyiGK5h7kbtwWbKrycLWKSEGPQcT7NNEtTZD0aCscQfOUgq7Hm8FvMG-3BHQ3NG71MBhEvZ0VIhu4Gp54f8bocbPA8&token_type=Bearer&state=w24ZcFC_udDchd4bibO1yvGA_LwnKw5P

Re: Welcome!

vbyerley — Wed, 14 Apr 2021 04:04:06 GMT

I was finally able to get to the page where my info pops up and I checked the box confirming that this is the user I want to choose and then get on the list but it boots me back to a yellow dead end page.

edit - after many many many tries it finally went through!

Re: Welcome!

Dwebtron — Wed, 14 Apr 2021 04:04:30 GMT

After seeing vbyerley's reply I just tried again (and after about 10 "loops") I got through! I'm signed up, I think/hope!

Looking forward to this for my frequent long drives!

Re: Welcome!

Xenia — Wed, 14 Apr 2021 10:01:10 GMT

Hey folks,

Thanks for all your comments so far.

After checking backstage, we can confirm that due to a lot of traffic, the site was having difficulties processing all requests, but we should be looking better now.

In case you are still experiencing issues, we'd recommend refreshing your browser or wait a while and then try again.

We're really happy to see so much interest and appreciation for the Car Thing and hope this hiccup didn't dampen your enthusiasm for it.

Drive safely 🙂

Re: Welcome!

Binoo — Wed, 14 Apr 2021 19:59:19 GMT

Excited! I was able to get a promo spot 😄

Any estimated release dates for the car thing?

Thanks!

Re: Welcome!

MattSuda — Thu, 15 Apr 2021 02:34:17 GMT

@Binoo

No official release date has been announced yet. Keep an eye on your email if you're on the waitlist and this community section for the latest updates.

Re: "Dead End. U-Turn back" on Webpage

toastybuns — Mon, 14 Jun 2021 17:06:09 GMT

I was lucky enough to get on the list and became eligible today, but after the website hanging multiple times on checkout I cannot even get to the checkout page anymore. Every time I am being redirected to the shopping cart, I get redirected to a declined page now. Can this be fixed?

Re: "Dead End. U-Turn back" on Webpage

Finaltime — Mon, 14 Jun 2021 17:27:49 GMT

Getting a 503 error on check out

Re: "Dead End. U-Turn back" on Webpage

Eni — Mon, 14 Jun 2021 21:50:44 GMT

Hi @toastybuns and @Finaltime,

Thanks for reaching out about this.

The team in charge is aware of this happening and they're currently looking into it.

We hope to have this sorted out soon. Apologies for any inconvenience.

Re: "Dead End. U-Turn back" on Webpage

Finaltime — Mon, 14 Jun 2021 22:26:46 GMT

Getting a little worried we won’t be able to check out if it is as supplies last..this is rough. Any update?

Re: "Dead End. U-Turn back" on Webpage

sm1te — Mon, 14 Jun 2021 23:57:21 GMT

I keep having the same issue. Its an endless loop offering to sign up and when I click it loops out to a get on the waitlist page and back to sign up again. Its kind of frustrating.

Re: "Dead End. U-Turn back" on Webpage

CarlosE — Tue, 15 Jun 2021 00:05:10 GMT

Hey folks,

Thanks for your posts in this thread

This is still being looked into. We can't commit to an exact timeframe for when it'll be fixed, but we hope it'll be soon. In the meantime, you can keep trying after a couple of hours.

Thanks for your patience.

Re: "Dead End. U-Turn back" on Webpage

sm1te — Tue, 15 Jun 2021 00:24:28 GMT

Thanks I hope its fixed soon. I have been trying to get signed up for this since April.

Re: "Dead End. U-Turn back" on Webpage

ryd87 — Tue, 15 Jun 2021 02:14:20 GMT

This is happening to me too 😞
Any fix yet?

Re: "Dead End. U-Turn back" on Webpage

MattSuda — Tue, 15 Jun 2021 06:58:25 GMT

Hey @ryd87 @sm1te

I suggest to keep going back to the page and trying. There has been high demand in the last 48 hours causing website errors.

Re: "Dead End. U-Turn back" on Webpage

ryd87 — Tue, 15 Jun 2021 11:09:09 GMT

Thanks for this MattSuda! So I just checked my card statement and Spotify charged me the $7.45 for Car Thing, but I never got an email confirmation from them for the order. Maybe I need to speak to one of their agents directly?