topic Re: Car Thing not responding to voice commands in Car Thing

Car Thing not responding to voice commands

Nathan2004 — Tue, 03 May 2022 04:15:44 GMT

Hello, recently Spotify Car Thing will not respond to voice commands. When I say "hey Spotify" it shows that it is listening, then Immediately says something went wrong. I have tried all the trouble shooting steps and none have worked. Please help.

Re: Car Thing not responding to voice commands

Alex — Tue, 03 May 2022 07:33:38 GMT

Hey there @Nathan2004,

Thanks for the post.

Sorry to hear that you're having issues with the Car Thing.

Can you let us know when did this start happening and what troubleshooting you've already gone through.

We'll do our best to help. Cheers.

Re: Car Thing not responding to voice commands

Nathan2004 — Tue, 03 May 2022 21:57:25 GMT

Thanks for responding. I think it started a couple weeks ago. First I made sure all of my voice settings were on. When it didn't work I restarted and Factory reset the car thing. I also deleted the app and reinstalled it to my phone.

Re: Car Thing not responding to voice commands

Yordan — Mon, 09 May 2022 07:20:28 GMT

Hi @Nathan2004!

Have you noticed the issue occurring when you have poor internet connection? CarThing uses mobile data in order to recognize voice commands. Could you try using the voice commands again when you have a stable internet connection?

Let us know how it goes. Cheers!

Re: Car Thing not responding to voice commands

Nathan2004 — Mon, 09 May 2022 08:04:41 GMT

Yes I have tried it with a stable connection.

Re: Car Thing not responding to voice commands

AndresM — Thu, 12 May 2022 17:17:49 GMT

Hey @Nathan2004,

Thanks for your reply and sorry for the delay.

Could you test it outside of your car while connected to WiFi?

Let us know if the issue still persists after doing this.

We'll be here standing by.

Car Thing "Not understanding what I say" when the display shows exactly what I said

BryceRB — Wed, 24 Aug 2022 20:22:19 GMT

When I say a voice command, the words appear on the screen no problem, but the device loads for a minute and then says "I didn't understand what you said. Tap to try again." despite the fact that it did understand it and put the words on the screen. I didn't have this problem before today.

Re: Car Thing not responding to voice commands

chrismcafee13 — Thu, 25 Aug 2022 02:40:14 GMT

I have the same thing going on. It searches, displays the voice command in text, but then says it can't understand. It worked fine for about 2 weeks and now I can't get it to work. Nothing has changed. Same driving route every day. I did a factory reset as well. Same problem.

Re: Car Thing not responding to voice commands

Vasil — Thu, 25 Aug 2022 09:10:23 GMT

Hey @chrismcafee13,

Could you test what @AndresM has suggested to Nathan2004?
Let us know how it goes and we'll take it from there!
Thanks & cheers!

Re: Car Thing not responding to voice commands

Tantrumtears — Thu, 25 Aug 2022 14:26:22 GMT

I've tried all of the above and keep getting the same message. No matter what I say. It hears it. Yet says it didn't understand and something went wrong.

Re: Car Thing not responding to voice commands

Bemroaster — Thu, 25 Aug 2022 16:23:32 GMT

Same on two new devices. Spotify chat suggested returning.

Re: Car Thing not responding to voice commands

Nathan2004 — Thu, 25 Aug 2022 21:19:34 GMT

*Update* The Spotify Car Thing received an update and the problem is now fixed!

Re: Car Thing not responding to voice commands

Xonear — Thu, 25 Aug 2022 23:31:39 GMT

I too am having this issue on Spotify version 8.7.58.462 on my Galaxy Note 20 Ultra 5G running Android 12. There was a Spotify app update on 08/22/22 and I noticed the voice commands not working the following evening which leads me to believe it is an issue with the current Spotify version.

My carthing is running app version 0.36.38 and OS version 7.3.9

I also have an iPhone running the ios 16 beta which I connected to my carthing running Spotify version 8.7.56.464 and the voice commands worked with no hesitation.

Re: Car Thing not responding to voice commands

Maxwatt — Fri, 26 Aug 2022 21:46:26 GMT

I am having this issue as well. It displays what I say and then says that it didn't understand.

Re: Car Thing not responding to voice commands

Geg652 — Sat, 27 Aug 2022 00:36:37 GMT

Same issue. If I ask Google to play, it plays no problem. Seems like this car thing was a waste of money

Re: Car Thing "Not understanding what I say" when the display shows exactly what I said

Blkbeard83 — Sat, 27 Aug 2022 01:22:00 GMT

I have the same issue. Has anyone found how to fix this

Re: Car Thing not responding to voice commands

garyji — Sat, 27 Aug 2022 04:46:03 GMT

Same problem:
Android 12 Galaxy S22 Ultra
Spotify Version 8.7.58.459
Car Thing
App Version 0.36.38
OS Version 7.3.9

Re: Car Thing not responding to voice commands

etripper — Sat, 27 Aug 2022 18:06:59 GMT

I now have the same issue. Is there anything that can be done to fix it?

Re: Car Thing not responding to voice commands

garyji — Sat, 27 Aug 2022 19:28:07 GMT

What Happened to Spotify’s Car Thing? Spotify Exits Hardware

Looks like Car Thing may be on its way out.

Re: Car Thing not responding to voice commands

Blkbeard83 — Sat, 27 Aug 2022 20:16:17 GMT

Has anyone fixed this issue I just got mine and it hasn't been a month and it stopped working