topic Re: Reported a wrong song title, no response from support, what can I do? in Content Questions

Reported a wrong song title, no response from support, what can I do?

dr_rentz — Tue, 21 Feb 2017 14:03:32 GMT

Hi,

In the beginning of January, I reported a wrong song title using the correct support form, but got no response from Spotify support. And yes, the song title is still wrong 🙂

Is there a way to see the status of the support case (case # 07189051)?

Re: Reported a wrong song title, no response from support, what can I do?

KatesHere — Tue, 21 Feb 2017 17:50:43 GMT

Hey there @dr_rentz, welcome to the community!

That is very odd. Usually, Support gets back fast. Have you checked your Spam folder in case the email got misplaced there?

Let me know 🙂

Re: Reported a wrong song title, no response from support, what can I do?

dr_rentz — Tue, 21 Feb 2017 20:31:17 GMT

Hi!

No, I did not check the spam folder... Now it's too late I guess (spam gets deleted after 30 days). I have reported that problem over the German support form, maybe there is some translation step involved which causes delays or something. I think I will just try again with the English support form.

Re: Reported a wrong song title, no response from support, what can I do?

KatesHere — Wed, 22 Feb 2017 13:55:06 GMT

Hey again @dr_rentz 🙂

In this case, you can try to contact Spotify again using the Contact Form. You can also reach the German support team on Facebook or Twitter. Make sure, if you use the first one, to reply to any automated email you'll receive directing you back to the community 🙂

Support gets back within 24-48 hours.

If you still don't hear back after that, let me know 🙂