topic Re: Play issues in Content Questions

Play issues

ImpTheLynx — Thu, 14 Jun 2018 09:21:17 GMT

Can anyone tell me why just certain songs stop playing on my phone and makes the app freeze up? It started eoth just one song and now its two or three. Tried looking for answers but none of them work. Also, it seems that after this last update that I can't hear my whole playlist. It just picks a hand full of random songs an repeats them. Don't have this issue on anything but my phone.

Re: Play issues

Laurenrobinsonn — Sat, 11 Aug 2018 14:06:07 GMT

Hi, I hope you're having a great day!

Have you tried checking your internet connection? If that doesn't work, then I suggest you contact Spotify customer support, where you can have a live chat with an employee and hopefully they can give you some more in depth advice

Hope this helped, have a great day💚

Re: Play issues

Jose_M — Wed, 15 Aug 2018 11:54:32 GMT

Hello @ImpTheLynx!

You can try what @Laurenrobinsonn said, however, there are several more things you can do before reaching out Spotify support (that's what we're here for):

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next!

Cheers, Jose 🙂