topic Re: Day and Age - The Killers, dissapear in Content Questions

Day and Age - The Killers, dissapear

Kuartazona — Mon, 30 Jul 2018 14:56:56 GMT

Plan

Premium

Country

Chile

Device

Iphone X

Operating System

iOS 11

My Question or Issue

The entire album day and age are dissapeared, what is the problem?

Re: Day and Age - The Killers, dissapear

Billy-J — Mon, 30 Jul 2018 15:01:56 GMT

Hey @Kuartazona - welcome to the community!

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstall of the app. Just follow these steps.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what I can suggest next- Let me know how this goes 🙂

Re: Day and Age - The Killers, dissapear

Kuartazona — Mon, 30 Jul 2018 15:11:07 GMT

i already reinstall the app and restart the device too, nothing happen

Re: Day and Age - The Killers, dissapear

EthanS1 — Mon, 30 Jul 2018 15:46:06 GMT

Hi @Kuartazona!

Could you try using this link below and let me know if you get any sucess with that and press the Spotify logo.

Just to confirm you are trying to access this Album from Chile?

Keep me in the loop!

https://open.spotify.com/album/0G1t4uPgOGjvH9FJcEjXRb?si=3QDTicKLRi-pD2ulJwsI9w

Re: Day and Age - The Killers, dissapear

Kuartazona — Mon, 30 Jul 2018 15:51:14 GMT

now the album is incomplete, the song remarked in red can´t be played. Yes, i´m from Chile

Re: Day and Age - The Killers, dissapear

EthanS1 — Mon, 30 Jul 2018 15:55:06 GMT

Thanks for that super fast reply @Kuartazona!

It seems in this case these songs specifically aren't available in Chile currently- Sometimes content can be that agreements with artists or labels may be ongoing or can't be reached, or ownership of rights can change hands. It could be a permanently change or just temporarily. There is some more information here on missing content.

I hope that helps!

Re: Day and Age - The Killers, dissapear

Kuartazona — Mon, 30 Jul 2018 16:00:20 GMT

i wasn´t sure if in fact exist a regional restriction, now i know. Thank's for your help buddy

Re: Day and Age - The Killers, dissapear

n0x10us — Thu, 02 Aug 2018 10:50:13 GMT

In Germany it is actually the same. Just this view tracks are available like postet above.

It was completely available some weeks/months ago.

Re: Day and Age - The Killers, dissapear

mxr-d_ee5e99d — Tue, 07 Aug 2018 18:23:29 GMT

Yeah sup with this, why would only 1 album from The Killers be removed? (removed in holland here too, gg)

Re: Day and Age - The Killers, dissapear

Mr_Disc0 — Fri, 31 Aug 2018 13:22:23 GMT

Same thing in Canada. Every other album available...

Re: Day and Age - The Killers, dissapear

arnolanf — Wed, 03 Oct 2018 19:32:21 GMT

Same in France.

It's sad 😞

Re: Day and Age - The Killers, dissapear

Dorothymack — Tue, 23 Oct 2018 01:39:34 GMT

I’m having the same problem, only a few songs from the album come up. But when searching for the album its not there, its not on The Killers page either. Any song from the album thats on a playlist skips. I’m in Canada and I had the song before. I asked several people and they no longer have that album either.

Re: Day and Age - The Killers, dissapear

Lousan92 — Thu, 25 Oct 2018 10:43:06 GMT

In Spain it's the same, only four songs available because they are in compilations or singles. It's strange, the singles of the album are available as separate songs, but not the full album. In Apple Music it's available, as well as in other platforms.