topic Re: email address in Content Questions

email address

Henryma0228 — Sat, 13 Jul 2019 02:48:30 GMT

My spotify account was created with facebook and recently my email which connected to facebook was lost and i have changed to the new email. suppose the account reivew in spotify should also show the new email address but it didnt, it has been three days already. i have asked some help through spotify offical website but it seems like they have sent the email to my old email but not my new email. can somebody please help fix it. thank you

Re: email address

NajNaor — Sat, 13 Jul 2019 03:14:58 GMT

Hi,

I suggest contacting support to update your account from their end.

Re: email address

Henryma0228 — Sat, 13 Jul 2019 03:58:33 GMT

i have already tried , but i think they sent the supoorting email to my old email which i have lost.

Re: email address

Chévi — Sat, 13 Jul 2019 14:53:43 GMT

Hey Henry,

If you’d like support to send their responses to your other email address, you can always request for them to do so in the same contact form 🙂

Good luck.

Re: email address

Katerina — Thu, 18 Jul 2019 14:13:27 GMT

Hey there @Henryma0228,

Thanks for posting about this here in the Community!

If you no longer have access to the email address registered on your Spotify account, we'd recommend taking a look at this Spotify Answer.

Let us know how you get on! We'll be right here if you have more questions.

Have a lovely day 🙂