topic Re: I have no way to get rid of explicit results in Content Questions

I have no way to get rid of explicit results

kingofdanerds — Mon, 04 Nov 2019 15:31:26 GMT

I log on to Spotify and decide to listen to some music and I see that some songs are greyed out. Upon further investigation I see that all explicit songs are greyed out. I do a little more investigating and I start to go through the process of getting rid of this filter. But, there is no option for me to get rid of this filter. Does anyone have any solutions?

Re: I have no way to get rid of explicit results

Sebasty — Tue, 05 Nov 2019 10:54:52 GMT

Hey @kingofdanerds

The switch for enabling and disabling the Explicit Content filter is in your Preferences. Perhaps it's currently disabled and that's why all explicit songs are greyed out. 🙂

Go to Preferences via menu dots - Edit and ensure that "Allow playback of explicit rated content" switch is turned green.

Let me know how you get on!

Re: I have no way to get rid of explicit results

kingofdanerds — Tue, 05 Nov 2019 13:56:53 GMT

Thanks for your reply. But I do not have the menu dots. Therefore I cannot access these preferences.

Re: I have no way to get rid of explicit results

Sebasty — Tue, 05 Nov 2019 17:30:38 GMT

@kingofdanerds

Oh sorry 🙂 What device are you using?

Mobile clients and tablets also have the switch in their Settings:

1. Tap Home .
2. Tap Settings .
3. Tap Explicit Content.
4. Switch Allow Explicit Content on (so it's green).

Let me know how it goes!

Re: I have no way to get rid of explicit results

kingofdanerds — Tue, 05 Nov 2019 17:57:37 GMT

I am using Google chrome as a browser. My device is Desktop (chromebook)

Re: I have no way to get rid of explicit results

Sebasty — Tue, 05 Nov 2019 18:06:26 GMT

@kingofdanerds

Unfortunately it's not possible to toggle explicit filter on that platform (web player).

That said, it is quite weird - is absolutely everything explicit greyed out for you? For example this playlist, is that also greyed out? (80% of songs in that playlist are explicit)

spotify:playlist:6gbrmywC0SKA66ViKHb8Ka

I'd suggest trying opening the web player in incognito window just in case. Also, try deleting cookies and cache.

Do you happen to be part of Family Premium? 🙂

Let me know!

Re: I have no way to get rid of explicit results

kingofdanerds — Tue, 05 Nov 2019 18:45:00 GMT

Yes, all of my explicit songs are greyed out (I listen to Green Day and other artists). I am not part of a family premium.

Re: I have no way to get rid of explicit results

Sebasty — Tue, 05 Nov 2019 18:53:19 GMT

@kingofdanerds

Can you find the explicit versions of your greyed out songs when you search the tracks?

Also, have you tried clearing cookies and cache yet or did it not work?

I'll see what I can suggest 🙂

Re: I have no way to get rid of explicit results

kingofdanerds — Tue, 05 Nov 2019 19:12:53 GMT

I find the songs when I search for them. But they are still greyed out. I cleared my cookies and cache but they are still greyed out.

Re: I have no way to get rid of explicit results

Sebasty — Tue, 05 Nov 2019 21:04:42 GMT

@kingofdanerds

If possible, I'd recommend you try using Spotify on a different device as well as a different network (mobile hotspot counts too).

This is to verify if it's a problem with your device or your Spotify account. 🙂

Let me know how it goes!

Re: I have no way to get rid of explicit results

kingofdanerds — Wed, 06 Nov 2019 14:01:58 GMT

I have tried signing in on another computer but songs are still greyed out that are explicit.

Re: I have no way to get rid of explicit results

Sebasty — Sat, 09 Nov 2019 17:30:56 GMT

@kingofdanerds

If possible, I'd suggest installing Spotify on your mobile or desktop, log into your account there and then toggle the Explicit Content filter in its settings/preferences.

Let me know how you get on! 🙂

Re: I have no way to get rid of explicit results

kingofdanerds — Mon, 11 Nov 2019 15:20:22 GMT

I downloaded it on my desktop but it still has the same problem

Re: I have no way to get rid of explicit results

Sebasty — Wed, 13 Nov 2019 10:23:15 GMT

Hey @kingofdanerds

Sorry for a tad late reply.

Could you try creating another account on Spotify and see if the issue still happens on that one as well? 🙂

Let me know how you get on!