topic Re: Repetitive emails in Content Questions

Repetitive emails

user-removed — Sun, 29 Dec 2019 14:32:05 GMT

I’ve received over the past 3 days the same email with a link to Spotify to log back in. I’m not sure if someone is trying to retrieve my account after hacking it and seeing if they can get into it again. I’ve changed my password because of the hack and now my email to see if the emails will stop.

Re: Repetitive emails

Emilia_8 — Sun, 29 Dec 2019 21:25:07 GMT

Hi @user-removed,

Thank you for reaching out here in the Community!

If you get any suspicious emails, you can always forward the entire email to spoof@spotify.com. They will let you know if the email is legitimate.

For more details, check this Support Article.

If you're still experiencing suspicious activity on your Spotify account, feel free to contact Customer Support. You can find the contact form here.

Have a nice day!

Re: Repetitive emails

user-removed — Sat, 04 Jan 2020 13:05:47 GMT

I have changed my email address and the emails have stopped. I assume it was someone trying to log in using my old phone password and email.

Re: Repetitive emails

Emilia_8 — Sat, 04 Jan 2020 13:44:02 GMT

Hi @user-removed,

Thanks for getting back to me!

I'm glad that everything is okay now.

Make sure to always protect your account.

Have a nice day 🙂