topic can't play song in Content Questions

can't play song

Andidelacluj — Thu, 25 Feb 2021 17:52:53 GMT

Plan: Premium

Country: Romania

Device

Huawei p30 light

Operating System

latest Android version

My Question or Issue

i can't play any songs by the artist Giles Corey. it works just fine playing it on mobile. but when i'm connected with my laptop it says "we can't play this until you allow this artist in the Spotify phone app". saw other similar threads on this problem but none of the solutions worked for me. already uninstalled the app 2 times. liked, unliked, subscribed and unsubscribed the artist multiple times. blocked and unblocked him too! getting rather frustrated now 😕

Re: can't play song

Eni — Thu, 25 Feb 2021 18:30:19 GMT

Hey there @Andidelacluj,

Welcome to the Community and thanks for reaching out about this.

Great troubleshooting so far, we can add a few more steps to make sure we've covered all bases.

You mentioned that you've already reinstalled the app, but would you mind going through the steps of a clean reinstall, as it's more thorough than a normal one? If your PC's OS is Windows, make sure to download the app again from the Microsoft Store.

If this doesn't do the trick, could you let us know if this issue is also happening on the web player?

Additionally, we recommend trying with a different network, for example creating a hot spot on your phone and using that - if that's possible.

Keep us in the loop!

Re: can't play song

Andidelacluj — Thu, 25 Feb 2021 18:45:16 GMT

eyyy, thanks for responding! :D. i didn't actually go trough a clean reinstall, i will try it now. the problem only occurs on the spotify app installed on my laptop(windows), most of the time i'm listening from here . i can play it on the web player on mobile/pc and on the spotify app on my phone just fine. i'll also try the rest of your suggestions. thanks a lot!! /:D

Re: can't play song

Eni — Thu, 25 Feb 2021 18:51:17 GMT

Hi again @Andidelacluj,

Thanks for keeping in touch.

Take your time to try those steps to check if they make the difference.

It would also be helpful if you could check that Spotify doesn't have any restrictions on your firewall and antivirus.

Keep us posted 🙂

Re: can't play song

Andidelacluj — Thu, 25 Feb 2021 19:05:55 GMT

it actually wored! thanks a lot for all the help! : )

Re: can't play song

Eni — Thu, 25 Feb 2021 19:07:54 GMT

Hey @Andidelacluj,

Fantastic news! Give us a shout if it starts misbehaving again; we're always here to help.

Have a great day 🙂