topic Re: Situation with Kakao M in Content Questions

Situation with Kakao M

MyFirstAndLast — Sun, 28 Feb 2021 16:52:09 GMT

Apparently Spotfiy has some issued with Kakao M that has caused a lot of music to be removed from Spotify. Can we have some updates from Spotify about this situation and if/when the songs will be back?

Re: Situation with Kakao M

mikropluto — Sun, 28 Feb 2021 16:59:41 GMT

this!!!! i got really stressed about it because suddeny 100+ of my kpop songs got greyed out and i thought it was my spotify that was bugged... (thanks by the way - this post informed me that it was in fact not my fault for once) hope they fix it soon and give us updates in the meantime 😞

Re: Situation with Kakao M

preloquiem — Sun, 28 Feb 2021 17:12:17 GMT

So many songs have disappeared 😞 It's really so upsetting, and I know it's not Spotify's fault so I don't blame them. However, it would be amazing if there was a way they could resolve it somehow... such huge parts of my playlists are gone now, I bet the artists are going to suffer from this as well

Re: Situation with Kakao M

oOhawkeyeOo — Sun, 28 Feb 2021 17:52:39 GMT

Any update on this issue from someone at spotify would be appreciated, ty.

Re: Situation with Kakao M

subjectchanger — Sun, 28 Feb 2021 18:29:43 GMT

I am really triggered at this. I am a huge kpop listener, and literally 7 hours of kpop disappeared from one of my playlists. This is really making me angry, even though I know it's not Spotify's fault. It'd be REALLY NICE if we could know when the songs are coming back.

Re: Situation with Kakao M

Shyames — Sun, 28 Feb 2021 18:49:13 GMT

This got me so by surprise. Half of my playlist just went out the window... I got used to the order and suddenly while listening some songs weren't there...

It just doesn't make sense if you look at the Melon's reasoning - Melon isn't even available worldwide.

About the removal of numerous k-pop artists songs on March the 1st

oona___ — Sun, 28 Feb 2021 19:16:35 GMT

On 1.3. (Korean time) many artists and their songs got removed. Kakao M is one of the causes of this and I understand it might be difficult to figure out a solution, but I and all the hudreds of thousands of people who enjoy these artist would be extremely happy if something could be done. So, we're asking for Spotify to do their best in trying to get all of those songs back. We also understand that there might be not much that Spotify could do, but any effort is good at this point.

Thank you

Re: About the removal of numerous k-pop artists songs on March the 1st

Lemoncupcakes37 — Sun, 28 Feb 2021 20:12:33 GMT

I agree, I lost over 20h of kpop music in my playlists and I’m infuriated/sad/depressed by this. I hope this gets sorted out ASAP

Re: About the removal of numerous k-pop artists songs on March the 1st

oona___ — Sun, 28 Feb 2021 20:26:39 GMT

I'm sorry I mispelled "hundreds" and cannot edit the post anymore (it says there's an error)

Re: About the removal of numerous k-pop artists songs on March the 1st

shree_tree — Sun, 28 Feb 2021 22:15:41 GMT

YES! Thank you for putting this forth here! Big artists like IU, WEi, etc are amazing and uplifting for all of us! Please add these artists back!

Re: Situation with Kakao M

LaMarquise — Mon, 01 Mar 2021 00:13:49 GMT

Even though it's not Spotify's fault I'll have to unsubscribe if it stays that way. I'm mostly here for kpop... And podcasts. I can get podcasts elsewhere.

Re: About the removal of numerous k-pop artists songs on March the 1st

Chronicle112 — Mon, 01 Mar 2021 00:39:22 GMT

It's really simple actually, I'm a customer, I don't care whose fault this is, either fix it or lose me as a customer. Apparently Apple Music did succeed in making a deal.

Re: Situation with Kakao M

roses_are_rosie — Mon, 01 Mar 2021 03:30:42 GMT

Im so mad at this too. It feels so frustrating because as a kpop lover this is the exact reason i subscribed to spotify premium. And when this happens, no news or updates are coming out from spotify. It could be as simple as they are negotiating with Kakao M, but apparently no statements are given out. NGL, this has been a bad experience for a kpop listener and spotify subscriber like me. I just need updates and it sucks a lot not being able to listen to your favourite songs after paying for it.

Korean songs missing - I know the reason but will they be added back to my playlist

jkim545 — Mon, 01 Mar 2021 04:48:01 GMT

Plan

Premium

Country

Device

Desktop

Operating System

Windows 10

My Question or Issue

I already know why the songs are missing. I want to know if the missing songs will be automatically added back to my playlist if Spotify reaches a new deal with Kakao M. Some of my playlists have 10 or 100 songs missing. I don't know which ones disappeared.

Re: Korean songs missing - I know the reason but will they be added back to my playlist

user-removed — Mon, 01 Mar 2021 05:53:52 GMT

Hi, I'm in the same situation. Through browser version on PC, you may see the deleted songs with translucent letters and pictures in your playlists.

I think they will be able to be played if the situation become good.

Sorry for my English. I hope we will enjoy them again.

Re: Korean songs missing - I know the reason but will they be added back to my playlist

Sphirex — Mon, 01 Mar 2021 11:25:28 GMT

So far I was quite happy with Spotify until today. I do understand why the songs were removed but I can't understand why you had to touch tons of my liked songs so I am not even able to recognize which artist or song has been removed in particular. Usually songs were greyed out in the past but now all I can see is a black bar for most of the songs...

Now I have to check each single song manually by pressing on the dots first and then on the contributors. This is wrong! I would need weeks to figure out my missing songs because I have lost 63% of my kpop discography which I have built over the last 3 years. That's more than 1.300 songs...

I am really dissatisfied with the way you handle this situation. Especially when I consider that many of us (me included) are paying costumers... At least give me a way to get the informations I need.

Re: Situation with Kakao M

MattSuda — Mon, 01 Mar 2021 12:57:51 GMT

Hey, thanks for reaching out!

We can confirm that Kakao M's catalogue isn't currently available. Spotify would love to have them back too and are working on it, so hopefully they'll be back in the future.

There's more info about Spotify content here: https://support.spotify.com/article/Content-missing

Re: Situation with Kakao M

Martin2909 — Mon, 01 Mar 2021 13:00:27 GMT

We are extremely sad and annoyed by the situation. I couldn’t imagine that Spotify could ruin my day, but you all did it!

At least there should be a statement saying if this would last a few days or if it would be longer.

I’m considering cancelling Spotify Premium Duo for good.

Re: Situation with Kakao M

ellaamariaa — Mon, 01 Mar 2021 14:52:23 GMT

I really hope they will do anything to bring back all songs that were deleted. Literally half of the songs on my kpop playlist are gone. Hope all deleted stuff will be brought back.

Re: Situation with Kakao M

Sphirex — Mon, 01 Mar 2021 15:13:13 GMT

Hey MattSuda,

thanks for replying but could you please try to give us some answers on the issues we face? That would be lovely and more helpful than to copy and paste your template in all existing threads.

For example what am I supposed to do with all the blacked out songs on my lists (screenshot attached)? I need a handy way to figure out which songs you have removed from my lists in particular so I can add them again. Be it as a local file or as a japanese version of the song.

With your way of removing Kakao M's catalogue you have killed my library I have built over the last 3 years. I was used to see the songs greyed out instead so I was able to still work with my library. I would love to get some kind of support.