topic Re: Offensive song name in Content Questions

Offensive song name

BogdanD — Sun, 24 Jan 2016 14:11:43 GMT

Hi,

I'm sorry but I gotta say that your support and content teams are terrible! Today it's 1 month since I reported a wrongly typed name of a bulgarian national song and no one took care about it. Instead, I keep getting same template answers referring to me as "Hero", "True Metal", "Rock star" etc...

The real name of the song in question is "Ako umra il' zagina" but you mistyped it into "Ako umra il' gazina" where "gazina" means "ass" in Bulgarian. Imagine for a second how would you feel if someone translates a song in your mother's tongue as "butt". Wont be very cool, right?!

So, my request to you is to fix the name as soon as possible or I'm going to change my mind next time I pay my subscription and I'll also stop recommending your service to anyone of my friends and my family. It can't be that you need that long to fix a single song name!! Below I'm copying song's URL:

spotify:track:0WcngdEuY80yVzxNosqCRt

Re: Offensive song name

kbrooksc — Sun, 24 Jan 2016 15:03:00 GMT

Oh geez! Sorry to hear that! Do you happen to have the case number from when you submitted? I can forward to a different moderating team on here.

Re: Offensive song name

BogdanD — Sun, 24 Jan 2016 17:48:57 GMT

Spotify Case #: 04430585

Thanks a lot

Re: Offensive song name

kbrooksc — Sun, 24 Jan 2016 18:32:49 GMT

Just escalted. should let you know soon.

Re: Offensive song name

kbrooksc — Tue, 26 Jan 2016 03:50:12 GMT

Hey there @BogdanD!

This has been reported to the content team. Should be updated soon.

Re: Offensive song name

BogdanD — Tue, 26 Jan 2016 13:25:21 GMT

Perfect! Thanks for your efforts

Re: Offensive song name

BogdanD — Sat, 02 Apr 2016 05:38:13 GMT

What's the progress on the case? Song's name still the same.

Re: Offensive song name

MattSuda — Sat, 02 Apr 2016 08:50:01 GMT

@BogdanD

Sorry for the delay.

Name changes can take a while to happen.

All music including the titles are sent to Spotify by the artist's record label.

The typo is a result of a mistake they have made, not a mistake Spotify has made.

For the title to be changed, the artist's record label has to fix it in their system.

Spotify will work with them to correct this, but they have to agree to it because it is their content.

Re: Offensive song name

saved — Sat, 02 Apr 2016 09:42:19 GMT

Hi MattSuda

That's interesting. I have been waiting for a couple of corrections I reported a while back and I was wondering whether Gracenote (which I never trust) were a source for Spotify information. Now I understand how it works I think I will be a little more patient.

Re: Offensive song name

MattSuda — Sat, 02 Apr 2016 09:47:16 GMT

@saved

Yeah, Spotify uploads the content and the inforamtion (music, titles, artists featured in the song) directly how it is given to them from the aggregator. Record labels use aggregators to public their music across different services.

http://www.spotifyartists.com/guides/#get-your-music-on-spotify'

For a fix to happen, the artist and their record label have to edit the information through the aggregator.

There have been a lot of people posting to the Spotify community here hoping for a quick fix, but the truth is stuff like this sometimes will never be fixed. There are a few typos I have been waiting to be fixed and they still haven't. A fix relies on the record label and it can take a while.