topic Same in Content Questions

Artist header image

odalone — Sat, 24 Apr 2021 01:50:58 GMT

UPDATE: The issue appears to be resolved; I can update the images now. Thanks, Spotify!

Hello,

Yesterday my single became live on Spotify. When I went to the artist page to update the header image, *I followed all of the requirements regarding size, etc.* but I keep getting a red banner at the top that says "Something went wrong. We can't update this page for you right now." I have wiped out the cache, tried a different browser, tried a different operating system, different computer, phone, etc...nothing will work. Does anyone have any ideas?

Re: Artist header image

Eni — Thu, 08 Apr 2021 15:00:12 GMT

Hey @odalone,

Welcome to the Community and thanks for reaching out about this.

In this case, we'd suggest reaching out to the Artist Support team directly.

They'll be able to give you more detailed information about this.

If you need help with anything else, just let us know 🙂

Re: Artist header image

odalone — Fri, 09 Apr 2021 14:16:00 GMT

Hello, I did send a request to Artist Support. They have so far been unable
to fix the issue. If anyone else has any ideas, please post what worked for
you.

Re: Artist header image

Spuogis — Fri, 09 Apr 2021 17:36:38 GMT

I have the same issue, still no help from support.

Same

Xenos420 — Sat, 10 Apr 2021 20:20:34 GMT

Exactly same thing happens to me, I cant change both, profile picture and the header...

Re: Artist header image

odalone — Mon, 12 Apr 2021 16:00:59 GMT

Oh no! How long has this been going on for you? Mine is about a week. I have a sinking feeling that this won't be resolved any time soon, if at all. Hope I'm wrong.

Re: Same

odalone — Mon, 12 Apr 2021 16:05:57 GMT

Yup! That awful, red banner. How long has this been going on for you? It's been about a week for me. It's not looking good. I signed up w/ a distribution service specifically for their relationship w/ Spotify, and if this doesn't get fixed, I won't be able to upload any more tracks--a huge bummer. Well, technically, I *could* upload the tracks, but without the ability to control the header/profile image, it's incomplete and amateur looking, so it's a no-go. Hoping it's fixed for us soon!

Re: Same

Amaliaband — Tue, 04 May 2021 17:52:40 GMT

same here, please fix this, Spotify!