topic Re: Lyrics hidden behind control bar after last update in Content Questions

Lyrics hidden behind control bar after last update

murilobernardes — Fri, 23 Apr 2021 13:16:52 GMT

Plan

Premium

Country

Brasil

Device

Lenovo

Operating System

Windows 10,etc.)

My Question or Issue

Lyrics hidden behind control bar after last update

Re: Lyrics hidden behind control bar after last update

Jeremy — Sat, 24 Apr 2021 06:48:35 GMT

Hi there @murilobernardes,

Thank you for your post here in the Community. We're happy to take a closer look into this.

Can you provide us a screen recording or a screenshot so that we can have a closer look directly from your end?

We'll keep an eye out for your reply.

Cheers!

Re: Lyrics hidden behind control bar after last update

murilobernardes — Mon, 26 Apr 2021 19:27:16 GMT

Hi! thanks for replying... evidence attached

Re: Lyrics hidden behind control bar after last update

Novy — Mon, 26 Apr 2021 19:47:41 GMT

Hey @murilobernardes,

Thanks for getting back to us with this info.

Just to confirm, is the app maximized or have you resized it?

Also, could you let us know if you notice any difference after a clean reinstall of the app? This can be helpful to get rid of any cache that might be causing issues.

Keep us posted.

Re: Lyrics hidden behind control bar after last update

murilobernardes — Tue, 27 Apr 2021 14:39:09 GMT

Hi Novy,

It happens independently of window size, windows app or browser, friends bar activated, maximized or not....

Re: Lyrics hidden behind control bar after last update

Novy — Tue, 27 Apr 2021 14:53:21 GMT

Hi @murilobernardes,

Thanks for keeping us in the loop.

If possible, could you ask a friend or a family member to log in to their personal account using your device to see if they can replicate this?

If you don't have another account that you can use at the moment, you can create a new account here for testing purposes.

Let us know how it goes.

Re: Lyrics hidden behind control bar after last update

murilobernardes — Wed, 28 Apr 2021 13:56:08 GMT

I created another account, a free one, it only happened on chrome when I changed the size of the window, on the windows program, it didn't happen, but I noticed that the lyrics font size is smaller, maybe because of the publicity banner just below, reducing the space, which also change de size of lyrics square

Re: Lyrics hidden behind control bar after last update

Novy — Wed, 28 Apr 2021 15:03:31 GMT

Hi again @murilobernardes,

Thanks for your reply.

Would you mind sending over the exact Spotify version you're currently running? We'll see what we can suggest.

Keep us posted.

Re: Lyrics hidden behind control bar after last update

murilobernardes — Wed, 28 Apr 2021 19:08:03 GMT

Hi Novy, I'm using the 1.1.57.443.ga029a6c4-a

Re: Lyrics hidden behind control bar after last update

Eni — Wed, 28 Apr 2021 19:36:54 GMT

Hey @murilobernardes,

Thanks for your reply.

Could you let us know if the issue persists when you log in to your Spotify account on a different PC?

Additionally, would you mind letting us know if you've the downloaded the app from our website or from the Microsoft Store?

We'll be waiting for your reply.

Re: Lyrics hidden behind control bar after last update

murilobernardes — Wed, 28 Apr 2021 19:49:48 GMT

Hi, Eni!

I don't have a different computer, but I've logged off and on several times, it persists..

I downloaded it from your website

Re: Lyrics hidden behind control bar after last update

Eni — Wed, 28 Apr 2021 20:12:43 GMT

Hi there @murilobernardes,

Thanks for your quick reply.

In this case, would you mind restarting your PC in Safe mode and reinstall the app again following the steps we've sent you previously? Make sure to download the app this time from the Microsoft Store.

If this doesn't do the trick, we suggest that you check your firewall and antivirus and make sure Spotify is set as an exception.

Keep us in the loop 🙂