topic Re: Lower sound quality in Content Questions

Lower sound quality

unluckybeast — Mon, 24 May 2021 21:22:02 GMT

Plan

Premium

Country

Poland

Device

iPhone 8

Operating System

iOS 14.3

My Question or Issue

Why one specific song ("Butter" by BTS) has a lower sound quality on my device? Other songs are just fine and unaffected.

I am a Spotify Premium user.

Re: Lower sound quality

Brunelicia — Mon, 24 May 2021 21:27:06 GMT

Hey @unluckybeast ,

Thanks for posting in the Community. I'm sorry to hear that the song Butter by BTS has a lower sound quality on your device.

Would you please share the URI of the song you're trying to play? (I checked on my device, and I see no issues.)

In case you try to play it using a different device, or the web player, does the issue persist?

I'd suggest that you try reinstalling your app and make sure it's updated to the most recent version. Then adjust the "Audio Quality" on your app to see if it helps.

Re: Lower sound quality

unluckybeast — Mon, 24 May 2021 21:36:02 GMT

Just checked again.

Issue occured in the morning first.

I did not change anything except for the internet connection - right now I connected my device to wifi. I used LTE earlier.

I have the song downloaded (and had it downloaded earlier too) so it shouldn't make a difference but I guess it did, since now it's working like it should have.

I'm closing the topic but I still find the whole situation pretty suspicious since it was the only song affected.

Re: Lower sound quality

Jeremy — Thu, 27 May 2021 08:20:24 GMT

Hi @unluckybeast,

Thank you for your reply and confirmation.

We're really glad to hear that everything works as it should for you again 🙂

Let us know if we can help you with anything else.

Take care!

Can you fix song quality on Le Bon Choix by Molière?

doogy1st — Fri, 17 Jun 2022 20:25:59 GMT

The sound quality is very bad on this song. Can you fix it?