topic Re: group session in Content Questions

group session

rumijumi — Fri, 04 Jun 2021 02:28:40 GMT

Plan

Premium

Country

USA

Device

iPhone 11

Operating System

iOS 14

My Question or Issue

I've recently been trying to use the group session feature remotely. The songs don't follow the same order as on the lead device. It also does not register when the lead device has changed a song.

Re: group session

Jeremy — Sat, 05 Jun 2021 11:22:57 GMT

Hi there @rumijumi,

Thank you for your post here in the Community. We're happy to help.

Can you perform a clean reinstall of the app? This will make sure there's no old cache files causing this.

If that doesn't do the trick, can you try with a different internet connection to see if the issue persist?

Keep us posted 🙂

Cheers!

Re: group session

rumijumi — Sun, 13 Jun 2021 01:05:15 GMT

Thank you! I did try this but it still didn’t work. I tried scanning the code but it would say the feature is only for premium users even though we both are. Is the feature not meant to work wirelessly?

Re: group session

Jeremy — Sun, 13 Jun 2021 09:28:55 GMT

Hi again @rumijumi,

Thank you for your reply and confirmation.

Can you do the following:

Try an alternative connection (if you're on a public or office network try a private network, if possible)
Soft reset of the device
Ensure the operating system is up-to-date
Ensure that the device has enough storage space

If the issue persist after this, can you try from a different device?

Keep us posted 🙂

Cheers!