topic Re: Web player broken (Chrome) in Content Questions

Web player broken (Chrome)

Alexioem — Sun, 05 Sep 2021 22:38:49 GMT

Whenever I try to play a song on web player, Spotify just skips 4-5 of them and after that, it stops playing on the 10-second mark.

Re: Web player broken (Chrome)

user-removed — Mon, 06 Sep 2021 21:02:38 GMT

This is happening to me too 😕 Google brings up the same issue multiple times over the years, but I'm glad to see I'm not alone in the September 2021 saga!

The web player is the only option for me on this Chromebook (app is not available to download). Same issue occurs on Chrome Incognito. No updates available for Chrome OS. Spotify works fine on other devices/on app version.

On this Chromebook, the web player plays 5 songs for 1 second each, then the 6th song plays for 9 seconds and then there's no sound (but it visually looks like it continues to play).

Console logs:

POST https://gew-spclient.spotify.com/widevine-license/v1/audio/license?exp=1631039000&cp=&tok=790988669AD6A33E862E14FC5B1C6C1E2C8761B1ED937038E5DF36D9D07C3DB1 400
license:1 POST https://gew-spclient.spotify.com/widevine-license/v1/audio/license?exp=1631039002&cp=&tok=D5283BC25C87A5DCA8EE6F0934A5B5CAEBC2A734E1AB898E6098B1FEACA48AA6 400
license:1 POST https://gew-spclient.spotify.com/widevine-license/v1/audio/license?exp=1631039004&cp=&tok=F012E20BE0DA588983DD7E966A20C9DE94BB08DDD322D8BA50302D1BF309B317 400
license:1 POST https://gew-spclient.spotify.com/widevine-license/v1/audio/license?exp=1631039006&cp=&tok=C100A685BA3999D236DBCC5EB0A238DBF39F93D420434DB0E8806135D50BA996 400
license:1 POST https://gew-spclient.spotify.com/widevine-license/v1/audio/license?exp=1631039008&cp=&tok=25558D2B16169D92CA8ABE85BD94D835BD3905F475035EC3B074A23C8FC7D0FA 400
license:1 POST https://gew-spclient.spotify.com/widevine-license/v1/audio/license?exp=1631039010&cp=&tok=375926451C488552692B5FA77811BD1EB474595D6422518DE5E8C45E879A0887 400

Re: Web player broken (Chrome)

Novy — Tue, 07 Sep 2021 21:31:16 GMT

Hey folks,

Thanks for reaching out here in the Community 🙂

Would you mind giving it a try using a different internet connection to see if you notice anything new?

@Alexioem, can you confirm if things work as expected for you in a different device or directly in the app?

We'll be on the lookout for your replies.

Re: Web player broken (Chrome)

user-removed — Wed, 08 Sep 2021 20:44:11 GMT

Thanks for checking this out. There are no issues with the internet connection; I can use the web player on other devices on the same internet connection with no problems.

I'm wondering if a change has been made to the web player which is affecting backwards compatibility with Chrome? On this Chromebook (Acer C720) no further OS updates are available, so I'm stuck with version 76.0.3809.136. I've had no issues with any other websites, so it'll be really disappointing if this can't be fixed.

Re: Web player broken (Chrome)

MafeG — Thu, 09 Sep 2021 23:18:58 GMT

Hi @user-removed,

Thank you for posting on the Community.

We've noticed you posted the same report on this other thread where we replied to you. Please make sure to keep the conversation over there, so we can assist you better and not mix up the process 🙂

We'll be on the lookout.

Re: Web player broken (Chrome)

XPerryMental — Fri, 10 Sep 2021 16:59:05 GMT

I had this happen to me when I upgraded to Premium. When I logged out, closed browser and re-logged in it stopped.

Re: Web player broken (Chrome)

Alexioem — Thu, 23 Sep 2021 06:16:08 GMT

I've tried using my 2g and my 5g networks, but it still skips the songs. Funny enough, it still plays the ads just fine. I don't have this problem playing it on the spotify app on my phone though.

Re: Web player broken (Chrome)

Jeremy — Fri, 24 Sep 2021 08:15:32 GMT

Hi there folks,

Thank you for your replies in this thread.

We suggest that you head over to the thread that @MafeG provided for more information regarding this.

Let us know if we can help you with anything else in the meantime.

Take care!

Re: Web player broken (Chrome)

user-removed — Thu, 09 Nov 2023 23:32:48 GMT

I have the same problem. This happened after I symlinked Chrome User Data to another drive. Another user experienced the identical problem on Brave browser: https://community.brave.com/t/spotify-breaks-when-using-symbolic-link-for-brave-folder/514993