topic Re: Wrong Audio for Song Title in Content Questions

Wrong Audio for Song Title

Schuchallina — Wed, 06 Apr 2022 15:10:28 GMT

Plan

Premium

Country

USA

Device

Dell Laptop

Operating System

Windows

My Question or Issue

Issue - the wrong audio is playing for the song title and artist selected. I chose "Lose It" by SWMRS, but a totally different audio is playing.

Re: Wrong Audio for Song Title

OscarDC — Thu, 07 Apr 2022 16:00:30 GMT

Hey @Schuchallina,

Thank you for reaching out to the Community and welcome.

To keep investigating this issue, we'll need more information about it.

Would you mind checking if this issue happens in all the devices that you tried to play that song? If so, could you send us the URI of that song to take a closer look? With this, we can check if it could be content related and help you further.

We'll be on the lookout for your next response.

Re: Wrong Audio for Song Title

Schuchallina — Thu, 07 Apr 2022 17:35:02 GMT

Well I just heard the song today again and it seems to be fine! Must have been a glitch.

Re: Wrong Audio for Song Title

OscarDC — Fri, 08 Apr 2022 17:43:12 GMT

Hey @Schuchallina,

Thank you for keeping us updated.

We're glad to know that everything is working fine now. We appreciate your feedback in this case 🙂

If anything else comes up, don't hesitate to ask.