topic Re: Broken Song in Content Questions

Broken Song

stesch79 — Wed, 18 May 2022 17:07:16 GMT

This song is broken: https://open.spotify.com/track/3FDIop2Qml6SQS4o3cJcxN?si=a1f4216c597740f6

It stops after 23 seconds

I already reported this via official Spotify support, but nothing happened. Still broken. This is obviously the default experience when reporting broken songs. Others in this community reported the same poor customer experience. What a pity!

Who can help? Why is it still broken?

Re: Broken Song

Eni — Thu, 19 May 2022 17:34:14 GMT

Hey @stesch79,

Thanks for reaching out about this and welcome to the Community.

We checked on our end and it looks like the song's length is just 23 seconds. Keep in mind that we display the music as the artist label/distributor uploaded it to the platform. If you've already followed the steps under Broken or incorrect content in this article, the right teams will look into it soon. However, we can't commit to an exact timeframe, as in this case, this also depends on the label/distributor.

In the meantime, you can reach out directly to the artist label/distributor to flag this.

Hope this clears things up. If you need anything else, the Community is here for you.

Take care!

Re: Broken Song

stesch79 — Sun, 29 May 2022 19:18:22 GMT

Thanks for your swift reply. The information that the song is not broken and the fact, that the song has the same short length on other streaming services, motivated me to follow your advice. I've contacted the label, and obviously they provided the full song now. It has now a length of 2:03.

Anyway, it's the first time that someone from Spotify provided a clear answer. I would expect the same service also from the official support.

Re: Broken Song

Eni — Mon, 30 May 2022 21:18:43 GMT

Hey there @stesch79,

Fantastic news! If you need a hand with anything else, just let us know 🙂

Have a nice day!

Re: Broken Song

Spoxx — Mon, 13 Jun 2022 16:01:40 GMT

Here's another broken song. Couple seconds of silence at about the 12-sec mark.

https://open.spotify.com/track/5uTUKWAxGxd6TAJN1XaYmA?si=2de8ac6f5bcb4320

Re: Broken Song

OscarDC — Tue, 14 Jun 2022 19:09:37 GMT

Hey @Spoxx,

Thank you for reaching out to the Community.

We’ve checked this track in our system and it seems like the audio file was uploaded with that short silence into our platform. As the audio file is uploaded by right holders, distributors or artists, we cannot fix it from here.

However, we have a process to report the faulty audio to the relevant team. We’d recommend following the steps in this thread to make the report.

Thanks for your feedback. If anything else comes up, the Community will be here for you.