topic Song audio quality is poor or the song is out of sync in Content Questions

Song audio quality is poor or the song is out of sync

domaa — Mon, 25 Jul 2022 04:35:21 GMT

The audio for this song is out of sync: https://open.spotify.com/track/75RY89CPaS2XHewEvNirV8?si=1e8d94eb89274bd3. You can hear it even if you don't understand the lyrics. Can Spotify please fix this!!!!

Re: Song audio quality is poor or the song is out of sync

ThisCommunitySucks — Mon, 25 Jul 2022 06:16:09 GMT

Hi @domaa,

Thanks for posting in the Spotify Community, and welcome!

I’ve moved your post to a relevant Help board, where it fits better.

I noticed that this track has the same out-of-sync audio issues that you describe on multiple streaming platforms, so it’s likely that the artist will need to fix this issue on their end.

I suggest contacting the artist (e.g. via social media) to let them know about this issue; hopefully they’ll add a fixed version of the Stvari Lagane album to Spotify soon.

In the meantime, this version of “The Jogi Song” from Tutti Frutti’s Zlatna Kolekcija album plays without audio issues for me, and you might be able to access it from your Spotify account as well:

https://open.spotify.com/track/5uMw409Ttc2OmdRnQuE2ET?si=8c80a897d2ea4320

Let me know if you have any other questions, and have a good day!

Re: Song audio quality is poor or the song is out of sync

domaa — Mon, 25 Jul 2022 07:47:26 GMT

Hi Trey,

Thanks for your help. Your tip about using the same song from a different album works great and I've substituted it in my playlist. It's exactly the same song (from my untrained ear), so it's strange that one is out of sync and the other not.

Re: Song audio quality is poor or the song is out of sync

ThisCommunitySucks — Mon, 25 Jul 2022 11:22:24 GMT

Hi @domaa,

Thank you for your reply!

It’s great to hear that you’re able to listen to this version of “The Jogi Song” by Tutti Frutti without audio issues as well, and can substitute it in your playlist.

Since the URIs of these tracks are different from each other, they're considered separate tracks on Spotify. However, as their content is the same song, the number of streams is counted collectively for both tracks, and they’ll each show the same stream count.

I hope this helps, and let me know if you have any other questions.

Have a good day!