topic Re: Refreshing an edited file in Content Questions

Refreshing an edited file

davesoa — Mon, 01 Feb 2021 11:11:14 GMT

I own a podcast hosted by Soundcloud and distributed to Spotify (amongst others).

When I uploaded my last podcast I somehow managed to include the sound of a metronome on the recording making the podcast unlistenable.

I immediately changed the Soundcloud file and all the other podcast platforms (Apple, Google, Sticher, Tunein etc) use the updated file.

Spotify is still playing the original file after 48 hours.

Is there anyway I can 'force' Spotify to refresh the file as the other platforms have done without intervention?

Re: Refreshing an edited file

Billy-J — Thu, 04 Feb 2021 14:41:09 GMT

Hey @davesoa, thanks for reaching out to the Community!

Sorry about that. In this case, I'd recommend getting in touch with the Spotify for Podcasters team here.

I hope this helps!

Re: Refreshing an edited file

bjarekill — Sun, 07 Aug 2022 09:46:29 GMT

Did you find out how to de this? I have the same problem.

Re: Refreshing an edited file

davesoa — Sun, 07 Aug 2022 09:57:12 GMT

Hi

I raised a technical support query with Spotify and they fixed it for me in about three working days. I found there was nothing I could do to refresh the file even though I uploaded the replacement.