topic Re: Why some music is unavailable and how to solve the problem? in Content Questions

Why some music is unavailable and how to solve the problem?

Chrys_Junior — Tue, 07 Mar 2023 23:00:30 GMT

Hello everyone, I'm new to Spotify so I don't if my problem is normal but some Japanese music in my research is gray and not playable, I want to know if it's normal and if I can't solve an issue because I very love Japanese music.
Thank you for your help.

Re: Why some music is unavailable and how to solve the problem?

MihailY — Thu, 09 Mar 2023 07:14:58 GMT

Hey @Chrys_Junior,

Thanks for reaching out.

It's possible that some songs are not available in your country. To check if this is the case, simply ask someone with the same country settings to check if they can play the tracks.

If they're not available and you don't want to see them in your account, simply select "Hide unplayable tracks" in your Spotify settings.

If they are available for others, but not for you, try connecting to a different network by a different provider.

We hope this helps.

Re: Why some music is unavailable and how to solve the problem?

Chrys_Junior — Thu, 09 Mar 2023 07:45:57 GMT

Hi @MihailY,

Thanks for your answer, now I understand my problem better.

Could using a VPN solve the problem?

Re: Why some music is unavailable and how to solve the problem?

MihailY — Fri, 10 Mar 2023 07:52:29 GMT

Hey @Chrys_Junior,

Thanks for getting back to us.

We can't guarantee the proper functioning of the app while on a VPN, so we'd recommend against using one.

Let us know if there's anything else.