topic Re: App smartphone android in Content Questions

App smartphone android

autarchy — Sun, 23 Apr 2023 10:58:06 GMT

Hi why if I search for a song it opens a different one by the sameə artist or a random playlist?
Thanks

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

Re: App smartphone android

Alex — Mon, 24 Apr 2023 13:40:33 GMT

Hi there @autarchy,

Welcome to the Community!

This is very odd. Can you tell us the following info so we can investigate this further:

- Are you on Spotify free or Premium?

- Is this happening on all artists/ songs you open?

- Device model and OS version.

- Spotify version.

Cheers.

Re: App smartphone android

autarchy — Mon, 24 Apr 2023 14:25:18 GMT

Hi,

- free 8.8.18.509

- all

- galaxy A02s
android 12

Thanks for answer

Re: App smartphone android

OscarDC — Tue, 25 Apr 2023 15:23:16 GMT

Hey @autarchy,

Thank you for keeping in contact and for the info shared.

This type of issue could be related to the version of the app you're currently running as it's not in the latest update. In this case, we'd recommend performing a clean reinstall of the app by following the steps in this article. This is often an overlooked step, but it’s more thorough than a quick one and can be helpful in getting rid of any cache that might be causing trouble.

In case the issue persists, would you mind checking on a different device (using your own account) to see if it makes any difference? If you don't have another one available, you can borrow one from a friend or family member to test it out.

Hope this helps. We'll be on the lookout.