topic Re: grey songs in Content Questions

grey songs

sweven — Thu, 25 May 2023 08:49:10 GMT

Hi,

recently a lot of the music on Spotify has become greyed out - however, it is only my Spotify, my friends Spotify (in same country - Australia) doesn't have these songs greyed out for them. Just wondering what to do to fix that?

Re: grey songs

AlejaR — Fri, 26 May 2023 23:03:27 GMT

Hey @sweven,

Thanks for posting in the Community and welcome.

In this case, we'd like to gather some additional info. Would you mind checking if this is happening if you open your account on a different device from the one you're using? It'll help us a lot if you send us the make/model, and OS of the affected device, along with the Spotify version you're currently running.

On another note, would you mind sharing the URL of a couple of the songs you noticed are grayed out? You can do it by following the steps in this article.

Meanwhile, we suggest you log out and log in twice in a row onto your Spotify account. This could sound a little bit odd, but this way the system will force a resync of your account in general.

Keep us in the loop!

Re: grey songs

sweven — Sat, 27 May 2023 23:39:30 GMT

Hi!

when I open spotify on my phone the songs are also greyed out. My laptop is a macbook air m2, Spotify for macOS (Apple Silicon)
1.2.12.902.g1924b088 is the spotify version i'm using.

here are some of the songs that are greyed out:

https://open.spotify.com/track/5xA5MggKc3aQxuOzNzPUWB?si=694e9ed24e6e4d2c

https://open.spotify.com/track/0SVvyfRMFMRJzc0L2odX20?si=66f858e2aeb9431d

https://open.spotify.com/track/4YFcGTdgmEuw8xTO4XrxbB?si=e6859deef321403f

https://open.spotify.com/track/6DoXuH326aAYEN8CnlLmhP?si=77d1a845b31a4212

thanks! 🙂

Re: grey songs

Yordan — Mon, 29 May 2023 06:15:59 GMT

Hey @sweven,

Thanks for sharing these songs!

I am able to play all of them without issues. I noticed that they're all explicit though, so could you check if Explicit content is enabled in the desktop app's Settings?

If you're part of a Family plan, the plan owner has control over the explicit content filter for all members, so reach out to them and ask them to toggle it off for you on their account page.

Re: grey songs

sweven — Mon, 29 May 2023 07:11:45 GMT

ah that fixed it lol thanks for your help 🙂

Re: grey songs

Yordan — Tue, 30 May 2023 07:16:50 GMT

Awesome @sweven! The Community is always here if there's anything else you need assistance with.

Have a good one!