topic Re: missing songs in Content Questions

missing songs

mjg9770 — Thu, 24 Mar 2016 20:53:16 GMT

I figured out that the album "Narrenkönig" from artist "Schandmaul" does not work in the spotify desktop client. I have premium and can find the album and tracks but it says "Song not available. When the data is on your computer you can import it." as error message.

Also i can find and play it via Spotify App on iOS device, so i think it is only a database issue from the desktop application. The webplayer in chrome browser does also regardless play it.

Re: missing songs

Soundofus — Thu, 24 Mar 2016 21:27:41 GMT

Hello @mjg9770 and welcome to the community.

Most of time when this happens, it's a temporary problem of server. If the songs are stil unplayable after a few time, just try to log out and right back in the desktop app.

Usually, that fixes the issue.

Try it and let me know if that worked for you.

Re: missing songs

mjg9770 — Mon, 28 Mar 2016 11:49:22 GMT

Hello Soundofus,

thanks for your answer. I tried today to log out and log in again in the desktop app but ti still doesn't work. The album still can be played correctly by the mobile app.