topic Re: can't click on song, the song title is in grey tones in Content Questions

can't click on song, the song title is in grey tones

NynkeM — Wed, 12 Jul 2023 12:16:23 GMT

For the song "I believe" from Phil Wickham, I can see the song, and can save it, but can't click on it to play it. It's in a grey tone. I haven't had this problem with any of his other songs, nor with other artists. I have the latest version of Spotify installed and signed in again just to make sure that's not the problem. Can someone help me?

Re: can't click on song, the song title is in grey tones

Billy-J — Wed, 12 Jul 2023 13:59:27 GMT

Hey @NynkeM, thanks for reaching out to the Community!

This may be happening because this song may not be available in your region. Can you let me know your country of residence? I'll take a closer look!

Re: can't click on song, the song title is in grey tones

NynkeM — Wed, 12 Jul 2023 17:33:49 GMT

Hey @Billy-J, thanks for your reply! I live in the Netherlands.

Re: can't click on song, the song title is in grey tones

Billy-J — Sat, 15 Jul 2023 04:00:20 GMT

Hey @NynkeM,

Thanks for getting back to me. I checked, and that song is currently not available in your area at the moment. Spotify wants all the world’s music and podcasts available, but availability can vary over time and between countries, depending on the permissions from rights holders.

More info about this can be found here.

Hope this helps!

Re: can't click on song, the song title is in grey tones

NynkeM — Sun, 16 Jul 2023 10:15:19 GMT

Hey Billy-J, thanks a lot for looking into this and explaining why this happened, now I'll know for next time. Fortunately, it just became available to me. 😀

Re: can't click on song, the song title is in grey tones

Billy-J — Sun, 16 Jul 2023 15:40:57 GMT

Hey @NynkeM,

Of course! I am happy to hear that. If you need help in the future, you can always start a new topic and the Community will be happy to help.

Have a great day!