topic Re: 'Something went wrong. Try that again.' when pitching a new song in Spotify For Artists. in Content Questions

'Something went wrong. Try that again.' when pitching a new song in Spotify For Artists.

Sandeyez — Sat, 18 Nov 2023 17:36:13 GMT

Country

The Netherlands

Device

MacBook Pro M1

Operating System

MacOS 14.1

My Question or Issue

When I press the 'Pitch a song' button in the Spotify for Artists upcoming music section, I see this screen:

I tried logging in and out and tried performing this action on both Chrome and Safari, all resulting in the same error being shown. What can I do?

Re: 'Something went wrong. Try that again.' when pitching a new song in Spotify For Artists.

utku1337 — Sat, 18 Nov 2023 17:50:21 GMT

I have the exact same problem. It's a system error I guess

Re: 'Something went wrong. Try that again.' when pitching a new song in Spotify For Artists.

DoomNation — Sat, 18 Nov 2023 21:39:30 GMT

Me too

Re: 'Something went wrong. Try that again.' when pitching a new song in Spotify For Artists.

anarum — Sun, 19 Nov 2023 00:16:58 GMT

Yup same, been two days now

Re: 'Something went wrong. Try that again.' when pitching a new song in Spotify For Artists.

AdamCastro — Sun, 19 Nov 2023 10:00:35 GMT

Same, experienced this earlier today on mobile and again just now trying it on my laptop.

Re: 'Something went wrong. Try that again.' when pitching a new song in Spotify For Artists.

housesibu — Sun, 19 Nov 2023 13:50:01 GMT

same issue here, it's been 3 days, can we get a solution or someone from Spotify to address this?

Re: 'Something went wrong. Try that again.' when pitching a new song in Spotify For Artists.

mpmusicny — Sun, 19 Nov 2023 15:42:37 GMT

Chatted with someone on Spotify for Artists yesterday - they said they were aware of it and working to fix it . .

Re: 'Something went wrong. Try that again.' when pitching a new song in Spotify For Artists.

erichanes — Sun, 19 Nov 2023 16:49:15 GMT

same issue here, this is gonna mess up my release date for upcoming Black Friday and not getting it on Release Radar... I wish Spotify would atleast notify us of the issue and give us updates... we are business trying to make money.

Re: 'Something went wrong. Try that again.' when pitching a new song in Spotify For Artists.

Samfalle — Sun, 19 Nov 2023 17:40:45 GMT

I am having the same issue; my last opp to submit was tonight. This will be gutting if I now have no chance to pitch music from the album before it arrives.

Re: 'Something went wrong. Try that again.' when pitching a new song in Spotify For Artists.

Pranjli — Sun, 19 Nov 2023 18:43:01 GMT

Same with me pls help someone

Re: 'Something went wrong. Try that again.' when pitching a new song in Spotify For Artists.

kalvinmoon — Mon, 20 Nov 2023 02:21:45 GMT

having the same issue

Re: 'Something went wrong. Try that again.' when pitching a new song in Spotify For Artists.

sleepingbagzzz — Mon, 20 Nov 2023 05:02:11 GMT

experiencing the same problem and feeling pretty frustrated!

Re: 'Something went wrong. Try that again.' when pitching a new song in Spotify For Artists.

llrecdk — Mon, 20 Nov 2023 14:23:50 GMT

I'm also experiencing that issue. So frustrating 😞

Re: 'Something went wrong. Try that again.' when pitching a new song in Spotify For Artists.

erichanes — Mon, 20 Nov 2023 17:24:58 GMT

I was able to submit a pitch this morning finally...

Re: 'Something went wrong. Try that again.' when pitching a new song in Spotify For Artists.

Samfalle — Mon, 20 Nov 2023 17:29:20 GMT

Me too, I was able to submit this morning, – very pleased this is up and running again.

Re: 'Something went wrong. Try that again.' when pitching a new song in Spotify For Artists.

Klink45 — Tue, 30 Apr 2024 20:28:19 GMT

I am currently experiencing this issue. I've tried different browsers, devices, etc. to no avail.

Re: 'Something went wrong. Try that again.' when pitching a new song in Spotify For Artists.

badself — Thu, 09 May 2024 00:08:57 GMT

Same. Just tried to pitch an upcoming song several times and it failed, even after logging out, different browser, etc.

Re: 'Something went wrong. Try that again.' when pitching a new song in Spotify For Artists.

OneLegMonster — Fri, 31 May 2024 12:21:56 GMT

Hi same problem since 3 days... can't pitch even if I don't trust about this feature....

Re: 'Something went wrong. Try that again.' when pitching a new song in Spotify For Artists.

elliotkoroneos — Fri, 02 Aug 2024 10:27:29 GMT

I’m having the same issue after having spent over an hour with the helpdesk chat & no solution. My case has apparently been escalated but nothing was sent to me via email to confirm receipt of escalation. The agent also abruptly ceased the chat after having been through three different people.

I find it ridiculous & appalling that Spotify thinks their service in this instance is OK when there are thousands of artists all having this issue & have their releases jeopardised because of some system error that they can’t even identify themselves.